It's sign that they have low turnover. The few times that have relied on them I've gotten the same engineers. A lot of companies lack that personal rapport with their clients. You are just a number to them.

Eric
Steve Lancaster wrote:
[In a message on Wed, 25 Mar 2009 11:45:47 EDT,
  ""Eric C. Davis"" wrote:]
Infoblox user: Love them. Support is fantastic. I can name actual support engineers.

Is the fact that you can name support engineers a good thing or are you
spending too much time talking to them? :-)

Steve Lancaster


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