On Tue, Aug 17, 2010 at 14:54, Matthew Paul Thomas <m...@canonical.com>wrote:
> > (I had a similar experience with a neighbor running Windows last year. > Their ISP, trying to troubleshoot the problem, had resorted to sending > them a whole new router -- but it turned out the neighbor had just > accidentally clicked Internet Explorer into offline mode.) > yeah.. this is only the browser.. > Before I fixed it though I wanted to see how the user assessed the > > problem and tried to fix it: > > > > . Loaded Firefox using the quick link on the top pannel > > . Got the yahoo search page (looks like we're online) > > . Tried to navigate to mail.yahoo.com > > . Got a message warning that firefox was in offline mode. > > I don't understand why Firefox (or Internet Explorer) has an offline > mode at all. > it used to be helpful, when users had to worry a lot more about quota on their DSL.. > > . Reads instructions to turn off 'offline mode' > > . Goes to File > Work Offline and unchecks the box. > > . Attempts to refresh page, getting a server not found error. > >... > > It's on my radar for ConnectionManager that there should be a standard > API for telling whether there is an Internet connection or not, and for > invoking a troubleshooting assistant if there isn't. So happy to hear this! It seems so little to indicate this rather persistent state to the user.. Design exercise: What might that troubleshooting assistant look like? > "Am i online?" - that's one piece of information, not yet a menu or dialog.. If we get that exposed in a transparent manner (dbus), every application can use that information as needed.. Preferrably a consistent visual metaphor that always leads the user to the wizard you propose..
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