-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Martin Owens wrote on 16/08/10 22:13: >... > I have just got back from an Ubuntu user's office where their Ubuntu > computer 'didn't work at all'. It turns out that the networking > checkbox was unchecked and the computer was simply offline.
(I had a similar experience with a neighbor running Windows last year. Their ISP, trying to troubleshoot the problem, had resorted to sending them a whole new router -- but it turned out the neighbor had just accidentally clicked Internet Explorer into offline mode.) > Before I fixed it though I wanted to see how the user assessed the > problem and tried to fix it: > > . Loaded Firefox using the quick link on the top pannel > . Got the yahoo search page (looks like we're online) > . Tried to navigate to mail.yahoo.com > . Got a message warning that firefox was in offline mode. I don't understand why Firefox (or Internet Explorer) has an offline mode at all. > . Reads instructions to turn off 'offline mode' > . Goes to File > Work Offline and unchecks the box. > . Attempts to refresh page, getting a server not found error. >... It's on my radar for ConnectionManager that there should be a standard API for telling whether there is an Internet connection or not, and for invoking a troubleshooting assistant if there isn't. Then Web browsers, e-mail programs, IM clients, and so on can integrate it as suits their individual interfaces. Design exercise: What might that troubleshooting assistant look like? - -- Matthew Paul Thomas http://mpt.net.nz/ -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.10 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org/ iEYEARECAAYFAkxqhp4ACgkQ6PUxNfU6ecpD6wCfXoRunAFa9tAXmXRFWcaVA8pH evwAn3A/4/dChPCD9RVqm1v8lnBGqpax =jqIe -----END PGP SIGNATURE----- _______________________________________________ Mailing list: https://launchpad.net/~ayatana Post to : ayatana@lists.launchpad.net Unsubscribe : https://launchpad.net/~ayatana More help : https://help.launchpad.net/ListHelp
