Dianne, there's another way to look at this.

I don't think it is as much a matter of entitlement, as investment. People 
are emotionally and financially invested in the success of the Android 
platform -- as are you!

A lot of what you see isn't so much "I am entitled to X", as "Android really 
needs X".

It still boils down to unreasonable demands on the Android team, but a lot 
of the time, the motivations are more of a matter of rooting -- urgently -- 
for your success.

And I think it's natural that the weakest links in that success come in for 
the greatest heat. Most would agree that the weakest link -- and arguably 
the most important -- has been the market, which went for a very long time 
without any notable improvement -- and notably, without any public 
communication of the type you provide for the platform itself.

I think the Market folks need to seek out and hire a "Dianne Marketborn". I 
know they've been making new efforts and progress, but connecting them 
better to their developer community would pay off.

But even so, you'll always have impassioned people urgently wanting you all 
to do even more. But think about it -- what's the alternative? A community 
that doesn't care what you do?

Ultimately, this situation is a mark of, and measure of, your success.

On Thursday, May 12, 2011 7:40:34 PM UTC-7, Dianne Hackborn wrote:
>
> It's not just about me posting to this group.  Google puts significant time 
> and money in to creating, documenting, and supporting the Android SDK, in to 
> maintaining and improving the developer tools, in to improving the platform 
> in ways that developers request.  All of this, including all of the 
> generated source code, is given a way.  All of it for free.
>
> From watching all of this for a few years now, I honestly believe that 
> giving things away for free like this has a strange tendency to cause people 
> to feel entitled about what they are getting and expect they should be 
> getting unreasonably more than they are.
>
> I don't want to discount all of the time and effort that third party 
> developers put in to the platform and how much it benefits the platform.  I 
> certainly appreciate this.  The expectation coming back about what Google 
> owes developers however often seems to be way over the the top, or at least 
> very unappreciative of everything Google does do.
>
> On Thu, May 12, 2011 at 11:38 PM, Justin Anderson <magou...@gmail.com>wrote:
>
>> Dianne, 
>>
>> I added a quick after-post stating that Google does more than HTC because 
>> HTC does not have any sort of forum for the developers like this...
>>
>> I have defended Google and developers like yourself on several occasions 
>> because of the support you do provide and am very grateful for your 
>> contributions to the platform and this forum.
>>  
>> Thanks,
>> Justin Anderson
>> MagouyaWare Developer
>> http://sites.google.com/site/magouyaware
>>
>>
>> On Thu, May 12, 2011 at 5:31 PM, Dianne Hackborn <hac...@android.com>wrote:
>>
>>> On Thu, May 12, 2011 at 11:27 PM, Justin Anderson <magou...@gmail.com>wrote:
>>>
>>>> *> Try HTC support forums - maybe it's their bug.*
>>>> Good luck with that... In my experience they provide as much support for 
>>>> developers as Google does.
>>>>
>>>
>>> I increasingly get tempted to stop posting on this forum.  It would sure 
>>> give me time to do other stuff to improve the platform.
>>>
>>> -- 
>>> Dianne Hackborn
>>> Android framework engineer
>>> hac...@android.com
>>>
>>> Note: please don't send private questions to me, as I don't have time to 
>>> provide private support, and so won't reply to such e-mails.  All such 
>>> questions should be posted on public forums, where I and others can see and 
>>> answer them.
>>>  
>>>
>>>  -- 
>>> You received this message because you are subscribed to the Google
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>>
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>
>
>
> -- 
> Dianne Hackborn
> Android framework engineer
> hac...@android.com
>
> Note: please don't send private questions to me, as I don't have time to 
> provide private support, and so won't reply to such e-mails.  All such 
> questions should be posted on public forums, where I and others can see and 
> answer them.
>
>  

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