What's the name of the hotel?   I think it's a great opportunity to hack the hotel into free bennies with a tossable card ( one that you fill with $$ and toss )...   JK....

On 2/6/25 11:45 AM, Bill Prince wrote:

It's happened to us a few times over the last decade or so.

The last time was pretty obvious. We were staying overnight in a hotel on the coast in Pacifica. We had gone out on the beach because it was pretty nice for early January, and got too close to the water, so I got my pants wet.

The hotel had a complimentary washer/dryer, so we decided to throw the pants in the dryer so we could hit the road sooner. Oddly (to me) the washer/dryer would not accept coins, bills, or credit cards, but "REQUIRED" you install an app neither one of us had ever heard of before. Of course, the app required a credit card. My SO installed the app, entered our credit card, and whammo! We got a fraud alert on the credit card (like in a minute).

I was so pissed at the hotel. They went out of their way to disable other (simpler) ways to put a dime in the washer/dryer, and instead had to have this cockamamie app to pay for it. I complained bitterly, the card was (mostly) inop for a week.

The only good thing was the hotel gave us a gaggle of points toward our rewards membership (and an apology)


bp
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On 2/6/2025 10:20 AM, Ken Hohhof wrote:

It seems to me the rate at which customers have to give us a new card number because their card “got hacked” (i.e. fraud) is surprisingly high.  My own experience with both personal and business cards is this happens at most every 10 years or so, and I do a lot of both in person and online card transactions.  Not too many though where I hand the card to someone.

Is this common?  Why does it happen so often to some people?  Or is something else going on and they aren’t telling me the real reason?

I know some people use one-time cards and give us a different one every month or two, but I think this is different.



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