We're only aware of the one incident where three neighbors all had routers rebooting every few minutes.
Yeah we'll have to explore for more subtle issues. -Adam ________________________________ From: AF <af-boun...@af.afmug.com> on behalf of Darin Steffl <darin.ste...@mnwifi.com> Sent: Friday, December 13, 2024 5:44 PM To: AnimalFarm Microwave Users Group <af@af.afmug.com> Subject: Re: [AFMUG] Sizing DC Power Supplies That's not good then. Did the router reboot frequently? Maybe then you can generate a report that targets devices that reboot frequently and may need a power supply replacement. It'd be horrible to lose customers over this if you're not proactive and they decide not to report issues. On Fri, Dec 13, 2024, 6:38 PM Adam Moffett <dmmoff...@gmail.com<mailto:dmmoff...@gmail.com>> wrote: We have more than 500 units. I think we're just supposed to stock them and use as needed. ________________________________ From: AF <af-boun...@af.afmug.com<mailto:af-boun...@af.afmug.com>> on behalf of Darin Steffl <darin.ste...@mnwifi.com<mailto:darin.ste...@mnwifi.com>> Sent: Friday, December 13, 2024 2:50 PM To: AnimalFarm Microwave Users Group <af@af.afmug.com<mailto:af@af.afmug.com>> Subject: Re: [AFMUG] Sizing DC Power Supplies I'm glad they acknowledged the issue so quickly and are sending replacements. I cringe at the possibility of sending techs to 500 customers just to swap a power supply though. You could ask the customer to come into the office to swap but they'll view that as a hassle and want you to schedule a tech. The upside is it's a 5 minute job. You could wait until a customer reports the issue but we all know that many customers won't report it. They'll just suffer in silence and assume you suck with dropouts due to reboots. Then they'll cancel for another provider. So you almost have to be proactive to swap out all the power supplies to get ahead of the issue and keep customers from noticing the problem. Send us a picture of the spec label of the new ones to see how it compares to the old ones. On Fri, Dec 13, 2024 at 3:41 PM Ken Hohhof <khoh...@kwom.com<mailto:khoh...@kwom.com>> wrote: Well, that kinda sucks. I hope the good and bad ones are easily identifiable, otherwise you may need to come up with a way to mark them so customers can tell. Like a big green sticky dot or something. From: AF <af-boun...@af.afmug.com<mailto:af-boun...@af.afmug.com>> On Behalf Of Adam Moffett Sent: Friday, December 13, 2024 7:55 AM To: AnimalFarm Microwave Users Group <af@af.afmug.com<mailto:af@af.afmug.com>> Subject: Re: [AFMUG] Sizing DC Power Supplies In case anyone was curious, Nokia says there was a known issue with power supplies manufactured before Sep 2023 for ONT models XS-2426X-A, XS-2426G-B, and G-2426G-B. They're sending us 500 replacements. I just wish they had notified us about it ahead of time. -Adam ________________________________ From: AF <af-boun...@af.afmug.com<mailto:af-boun...@af.afmug.com>> on behalf of Darin Steffl <darin.ste...@mnwifi.com<mailto:darin.ste...@mnwifi.com>> Sent: Wednesday, December 11, 2024 5:24 PM To: AnimalFarm Microwave Users Group <af@af.afmug.com<mailto:af@af.afmug.com>> Subject: Re: [AFMUG] Sizing DC Power Supplies You're probably right about this. It seems the power supply should supply at least 2.2 to 2.5A to be safe near maximum power listed in the specs. I'd reach out to support at Nokia about this too. I'm no expert on this topic though so just guessing. On Wed, Dec 11, 2024, 7:10 PM Adam Moffett <dmmoff...@gmail.com<mailto:dmmoff...@gmail.com>> wrote: So riddle me this: Let's say you have this 12V device which needs a maximum of 24.3 Watts. [X] What amperage of 12V switching power supply would you spec for this device? Personally, I'd go for around 2.5 - 3.0 Amps so I have a safety margin. Nokia supplies a 12V 2.0 Amp. [X] So 24VA to supply up to 24.3W. If those numbers are real, then isn't that undersized to start with? I would never have looked except that we have 3 of these on the same street all rebooting every few minutes, and they all started doing it at the same time this morning. It so happens they're all getting electric service off the same transformer, so I'm imagining there's low voltage or some other condition making the DC power supply a little less efficient and now it ain't got the juice to keep the device running. In which case someone at Nokia is an idiot. Please tell me if I'm the crazy one here. -Adam -- AF mailing list AF@af.afmug.com<mailto:AF@af.afmug.com> http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list AF@af.afmug.com<mailto:AF@af.afmug.com> http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- Darin Steffl Minnesota WiFi www.mnwifi.com<http://www.mnwifi.com/> 507-634-WiFi Like us on Facebook<http://www.facebook.com/minnesotawifi> -- AF mailing list AF@af.afmug.com<mailto:AF@af.afmug.com> http://af.afmug.com/mailman/listinfo/af_af.afmug.com
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