That's not good then. Did the router reboot frequently? Maybe then you can generate a report that targets devices that reboot frequently and may need a power supply replacement.
It'd be horrible to lose customers over this if you're not proactive and they decide not to report issues. On Fri, Dec 13, 2024, 6:38 PM Adam Moffett <dmmoff...@gmail.com> wrote: > We have more than 500 units. I think we're just supposed to stock them > and use as needed. > > ------------------------------ > *From:* AF <af-boun...@af.afmug.com> on behalf of Darin Steffl < > darin.ste...@mnwifi.com> > *Sent:* Friday, December 13, 2024 2:50 PM > *To:* AnimalFarm Microwave Users Group <af@af.afmug.com> > *Subject:* Re: [AFMUG] Sizing DC Power Supplies > > I'm glad they acknowledged the issue so quickly and are sending > replacements. I cringe at the possibility of sending techs to 500 customers > just to swap a power supply though. You could ask the customer to come into > the office to swap but they'll view that as a hassle and want you to > schedule a tech. The upside is it's a 5 minute job. > > You could wait until a customer reports the issue but we all know that > many customers won't report it. They'll just suffer in silence and assume > you suck with dropouts due to reboots. Then they'll cancel for another > provider. So you almost have to be proactive to swap out all the power > supplies to get ahead of the issue and keep customers from noticing the > problem. > > Send us a picture of the spec label of the new ones to see how it compares > to the old ones. > > On Fri, Dec 13, 2024 at 3:41 PM Ken Hohhof <khoh...@kwom.com> wrote: > > Well, that kinda sucks. I hope the good and bad ones are easily > identifiable, otherwise you may need to come up with a way to mark them so > customers can tell. Like a big green sticky dot or something. > > > > *From:* AF <af-boun...@af.afmug.com> *On Behalf Of *Adam Moffett > *Sent:* Friday, December 13, 2024 7:55 AM > *To:* AnimalFarm Microwave Users Group <af@af.afmug.com> > *Subject:* Re: [AFMUG] Sizing DC Power Supplies > > > > In case anyone was curious, Nokia says there was a known issue with power > supplies manufactured before Sep 2023 for ONT models XS-2426X-A, > XS-2426G-B, and G-2426G-B. > > > > They're sending us 500 replacements. I just wish they had notified us > about it ahead of time. > > > > -Adam > > > > > ------------------------------ > > *From:* AF <af-boun...@af.afmug.com> on behalf of Darin Steffl < > darin.ste...@mnwifi.com> > *Sent:* Wednesday, December 11, 2024 5:24 PM > *To:* AnimalFarm Microwave Users Group <af@af.afmug.com> > *Subject:* Re: [AFMUG] Sizing DC Power Supplies > > > > You're probably right about this. It seems the power supply should supply > at least 2.2 to 2.5A to be safe near maximum power listed in the specs. I'd > reach out to support at Nokia about this too. I'm no expert on this topic > though so just guessing. > > > > On Wed, Dec 11, 2024, 7:10 PM Adam Moffett <dmmoff...@gmail.com> wrote: > > So riddle me this: > > > > Let's say you have this 12V device which needs a maximum of 24.3 Watts. > > > > What amperage of 12V switching power supply would you spec for this > device? Personally, I'd go for around 2.5 - 3.0 Amps so I have a safety > margin. > > > > > > Nokia supplies a 12V 2.0 Amp. > > > > So 24VA to supply up to 24.3W. If those numbers are real, then isn't that > undersized to start with? > > > > I would never have looked except that we have 3 of these on the same > street all rebooting every few minutes, and they all started doing it at > the same time this morning. It so happens they're all getting electric > service off the same transformer, so I'm imagining there's low voltage or > some other condition making the DC power supply a little less efficient and > now it ain't got the juice to keep the device running. In which case > someone at Nokia is an idiot. Please tell me if I'm the crazy one here. > > > > -Adam > > > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > > > > -- > Darin Steffl > Minnesota WiFi > www.mnwifi.com > 507-634-WiFi > Like us on Facebook <http://www.facebook.com/minnesotawifi> > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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