Re: [AFMUG] EBB Program$5/month, 56kbps From: Adam Moffett Sent: Wednesday, May 5, 2021 9:55 AM To: [email protected] Subject: Re: [AFMUG] EBB Program
Wow. So make sure you have a $50/month plan you can move them to? On 5/5/2021 11:46 AM, Mark - Myakka Technologies wrote: Official response from FCC "Thank you for reaching out with your question. Your interpretation is correct. A provider may not disconnect a household for non-payment associated with the EBB-supported service during the EBB Program. Upon the conclusion of the EBB Program, the provider’s generally applicable terms and conditions would apply and the provider could take action for that non-payment consistent with those terms and conditions. In the situation you describe where a household is not making payments on their EBB-supported service, a provider can move the household to a lower-priced tier provided that the package also qualifies for EBB Program (i.e., was offered as of 12/1/20). " -- Best regards, Mark mailto:[email protected] Myakka Technologies, Inc. www.Myakka.com ------ Wednesday, May 5, 2021, 10:21:30 AM, you wrote: I'd assume you're right. "ability to participate" in a program has to be a distinct thing from having internet service. On 5/4/2021 11:05 PM, Forrest Christian (List Account) wrote: There is another, alternative, way to read that paragraph, in that it might be saying something like "just because they were a deadbeat in the past, you can't deny them an EBB subsidy". Not "if they're an EBB customer, you have to provide them service without regard to their ability to pay". I think this hinges on what it means by "ability to participate". Does it mean you have to accept people who are EBB eligible regardless, or does it mean that you can't tell customers that they have to be current to retain their EBB subsidy. The first option would be stupid (but not beyond the government to put into rules), the second seems reasonable - you can't use EBB eligibility as leverage to get customers to pay. "If you don't stay current, we'll prevent you from getting your EBB subsidy and as such you'll have to pay even more" On Mon, May 3, 2021 at 10:05 AM Mark - Myakka Technologies <[email protected]> wrote: For those that are doing EBB, what are your plans for non-paying customers? In the order there is the following clause "participating providers must not deny an eligible household the ability to participate in the EBB Program based on any past or present arrearages with that provider" I read that as we can not terminate service is a customer does not pay their share of the bill. In theory a customer can sign up for a $125 plan, not pay a penny and tell us to go pound sand. We are planning to tell all EBB customers if their account is in arrearages, they will be reduced to our $55/month plan until they are paid in full. I'm willing to eat $5/month. I have sent an email to the FCC to see if this would be allowed under the order. I'm waiting on a response. -- Thanks, Mark mailto:[email protected] Myakka Technologies, Inc. www.Myakka.com -- AF mailing list [email protected] http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- - Forrest -------------------------------------------------------------------------------- -- AF mailing list [email protected] http://af.afmug.com/mailman/listinfo/af_af.afmug.com
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