*tech support not included Or send non payers to a call center in India. Or send them to a nag screen every half hour. Make streaming services buffer.
Sent from my iPhone > On May 5, 2021, at 4:02 PM, Mark - Myakka Technologies <[email protected]> > wrote: > > Mark, > > I'm planning on having a little document the customer will have to > electronically sign. Just going to layout some rules and policies they are > agreeing to. Going to advise them to keep their email address up to date and > optionally give us a cell phone we can call or text when we have to do the > wonderful opt-in back in for every customer at the end of the program(if it > ever ends). I will also put the automatic package adjustment on unpaid > accounts in that document. > > -- > Best regards, > Mark mailto:[email protected] > > Myakka Technologies, Inc. > www.Myakka.com > > ------ > > Wednesday, May 5, 2021, 5:45:29 PM, you wrote: > > > The FCC told WISPA that you have to get the customers permission in order to > change speed, yet you are not allowed to disconnect them. > > Pretty contradictory - as usual. I’m not sure what the rules are on sending > Jaba over to collect your five bucks. > > Mark > > > On May 5, 2021, at 5:11 PM, Brian Webster <[email protected]> wrote: > > > Re: [AFMUG] EBB Program > PrePay for any services/features that are over and above your basic $50 a > month plan. If they don’t pre-pay for the added services they get bumped back > to the basic $50 plan features and speeds. > > Thank you, > Brian Webster > > From: AF [mailto:[email protected]] On Behalf Of Adam Moffett > Sent: Wednesday, May 5, 2021 3:47 PM > To: [email protected] > Subject: Re: [AFMUG] EBB Program > > "A provider may not disconnect a household for non-payment" > You're thinking pre-pay is a workaround? "I'm not disconnecting them, they > just haven't paid for the next month." > I'd be curious to see how well that flies, but I won't be the one to try it. > > On 5/5/2021 1:27 PM, Brian Webster wrote: > > And/or any of your plans that are above $50, just make them prepay per month, > the additional amount. > > Thank you, > Brian Webster > > From: AF [mailto:[email protected]] On Behalf Of Adam Moffett > Sent: Wednesday, May 5, 2021 11:55 AM > To: [email protected] > Subject: Re: [AFMUG] EBB Program > > Wow. > So make sure you have a $50/month plan you can move them to? > > On 5/5/2021 11:46 AM, Mark - Myakka Technologies wrote: > > Official response from FCC > > "Thank you for reaching out with your question. > > Your interpretation is correct. A provider may not disconnect a household > for non-payment associated with the EBB-supported service during the EBB > Program. Upon the conclusion of the EBB Program, the provider’s generally > applicable terms and conditions would apply and the provider could take > action for that non-payment consistent with those terms and conditions. > > In the situation you describe where a household is not making payments on > their EBB-supported service, a provider can move the household to a > lower-priced tier provided that the package also qualifies for EBB Program > (i.e., was offered as of 12/1/20). " > > > -- > Best regards, > Mark mailto:[email protected] > > Myakka Technologies, Inc. > www.Myakka.com > > ------ > > Wednesday, May 5, 2021, 10:21:30 AM, you wrote: > > I'd assume you're right. "ability to participate" in a program has to be a > distinct thing from having internet service. > > On 5/4/2021 11:05 PM, Forrest Christian (List Account) wrote: > > There is another, alternative, way to read that paragraph, in that it might > be saying something like "just because they were a deadbeat in the past, you > can't deny them an EBB subsidy". Not "if they're an EBB customer, you have > to provide them service without regard to their ability to pay". > > I think this hinges on what it means by "ability to participate". Does it > mean you have to accept people who are EBB eligible regardless, or does it > mean that you can't tell customers that they have to be current to retain > their EBB subsidy. > The first option would be stupid (but not beyond the government to put into > rules), the second seems reasonable - you can't use EBB eligibility as > leverage to get customers to pay. "If you don't stay current, we'll prevent > you from getting your EBB subsidy and as such you'll have to pay even more" > > > On Mon, May 3, 2021 at 10:05 AM Mark - Myakka Technologies <[email protected]> > wrote: > > For those that are doing EBB, what are your plans for non-paying > customers? In the order there is the following clause > > "participating providers must not deny an eligible household the > ability to participate in the EBB Program based on any past or present > arrearages with that provider" > > I read that as we can not terminate service is a customer does not pay > their share of the bill. In theory a customer can sign up for a $125 > plan, not pay a penny and tell us to go pound sand. > > We are planning to tell all EBB customers if their account is in > arrearages, they will be reduced to our $55/month plan until they are > paid in full. I'm willing to eat $5/month. > > I have sent an email to the FCC to see if this would be allowed under > the order. I'm waiting on a response. > > > -- > > Thanks, > Mark mailto:[email protected] > > Myakka Technologies, Inc. > www.Myakka.com > > > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > > > -- > - Forrest > > > > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com
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