We are doing normal installs for now. Watching our local county info in internal tracking systems I developed.
So far we’re staying fairly isolated. If things severely spike this winter we will shut down installs again. At this point we are not masking nor requiring customers to wear masks - but we do ask customers to stay 10feet away from techs. This point will be driven home even more as we go into the winter months. > On Oct 24, 2020, at 12:02 PM, Ken Hohhof <af...@kwisp.com> wrote: > > > So 8 months in, numbers are getting worse not better, and despite what > anybody says the end is not just around the corner. > > I remember at the beginning some WISPs were not sending techs inside customer > homes, maybe pushing a cable through the wall and having the customer plug in > the POE and router. Is anybody still declining to do inside work? Installs, > repairs? > > Also, what about the FCC requested “pledge” not to disconnect customers for > nonpayment during the pandemic. How many are still doing that, and assuming > things won’t be back to “normal” until well into 2021 or even 2022, how long > do you plan to continue? Are you taking any additional steps, like > downgrading their speed or declining to do upgrades, or requiring proof of > hardship? I know this wasn’t mandatory, but if we did it voluntarily, should > there be a time limit? And if at that point they are 6-12 months behind, do > we write that off rather than expecting they will catch up? > > It’s also interesting I see on cable company forums issues about mask > refusal, both by techs and customers, and even of customers who have Covid > but still want their Internet fixed. I hesitate to bring this up because it > has become a political or “freedom” issue in a way that seatbelts or smoking > or wearing a yellow vest at a grain elevator or even picking up after your > dog isn’t, and I’m tired of being caught in the middle. But take the extreme > case of a customer who recently tested positive or the tech gets there and > strongly suspects someone in the house is contagious, is this really > happening, and what is your response? At the beginning I would ask when > setting up every appointment, has anyone in the house tested positive, but > I’ve come to believe that’s pointless. > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com
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