So 8 months in, numbers are getting worse not better, and despite what anybody says the end is not just around the corner.
I remember at the beginning some WISPs were not sending techs inside customer homes, maybe pushing a cable through the wall and having the customer plug in the POE and router. Is anybody still declining to do inside work? Installs, repairs? Also, what about the FCC requested "pledge" not to disconnect customers for nonpayment during the pandemic. How many are still doing that, and assuming things won't be back to "normal" until well into 2021 or even 2022, how long do you plan to continue? Are you taking any additional steps, like downgrading their speed or declining to do upgrades, or requiring proof of hardship? I know this wasn't mandatory, but if we did it voluntarily, should there be a time limit? And if at that point they are 6-12 months behind, do we write that off rather than expecting they will catch up? It's also interesting I see on cable company forums issues about mask refusal, both by techs and customers, and even of customers who have Covid but still want their Internet fixed. I hesitate to bring this up because it has become a political or "freedom" issue in a way that seatbelts or smoking or wearing a yellow vest at a grain elevator or even picking up after your dog isn't, and I'm tired of being caught in the middle. But take the extreme case of a customer who recently tested positive or the tech gets there and strongly suspects someone in the house is contagious, is this really happening, and what is your response? At the beginning I would ask when setting up every appointment, has anyone in the house tested positive, but I've come to believe that's pointless.
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