Exactly. We won’t provide details without a court order. And without payment we 
aren’t going to research anything. 

> On Aug 1, 2020, at 1:59 PM, Ken Hohhof <af...@kwisp.com> wrote:
> 
> So do I understand correctly they are sending you DMCA complaints and you
> are sending them bills for researching the supposedly infringing customer
> and they don't pay but they send more complaints?
> 
> This seems like Tom Hanks having a "conversation" with "Wilson" in the movie
> Castaway.  Did you actually expect them to pay?
> 
> If we receive a notice of claimed infringement, we try to make a judgement
> whether it is legit or bogus, and either throw it away or contact the
> customer accordingly.  But we NEVER contact the sender of the notice, we
> never forward threats or demands for payment, and we don't provide
> information about customers without a court order.
> 
> 
> -----Original Message-----
> From: AF <af-boun...@af.afmug.com> On Behalf Of Matt Hoppes
> Sent: Saturday, August 1, 2020 12:17 PM
> To: af@af.afmug.com
> Subject: [AFMUG] IP Echelon Delinquent
> 
> IP Echelon continues to send us requests for information and research even
> as their account remains delinquent with us.
> 
> We have contacted them multiple times requesting payment but they have not
> responded and continue to send requests for research. 
> 
> Does anyone have a good contact at IP Echelon related to billing matters?
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> 
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