The reset process uses multicast. The challenge with multicast is that
Windows seems to be non-consistent about what interface it sends the
multicast messages out on. Sometimes it's all of them. Sometimes it's at
least the active ethernet. But for some reason, a certain (high)
percentage of devices will decide to send them on some random,
not-even-in-use interface. And there doesn't seem (in at least the tools
we're using) any way to force it ou a given interface.
So yes, disabling all the unused interfaces is useful. Also running the
tool as administrator also sometimes helps. Plus disabling the windows (or
other) firewall. Plus you'll find the odd switch/device which doesn't
really do 10Mb/s anymore. Those are probably the biggest causes.
The Base 3/Rackinjector uses a different, probably just as annoying, method
of resetting the units.
On Wed, Jul 8, 2020 at 10:12 AM Bill Prince <part15...@gmail.com> wrote:
> I found that I had to use a PC with only one interface active to make the
> factory reset work. I don't know if it was me, or that he reset software
> needed a dedicated interface to work its process.
>
>
> bp
> <part15sbs{at}gmail{dot}com>
>
>
> On 7/8/2020 9:05 AM, Josh Luthman wrote:
>
> I have two units (ii "newer" ones) that I can't get to 169.254.1.20.
> Several laptops, several network cables, switches, etc later.
>
> They've been on the shelf for years unpowered. Maybe both were DOA, but I
> feel like that's unlikely.
>
> I tried to factory reset one with the software @
> https://tickets.packetflux.com/kb/faq.php?id=13 but that didn't work.
> That never has worked for me, I don't think.
>
> Does anyone have any ideas before I just buy a couple more?
>
> Josh Luthman
> Office: 937-552-2340
> Direct: 937-552-2343
> 1100 Wayne St
> Suite 1337
> Troy, OH 45373
>
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