Yeah I was gonna say a soft disconnect seems warranted in this case
because they're going to call you right back.
On 5/19/2020 6:36 PM, Nate Burke wrote:
Do they also have TMobil Phones? I think they might be confused.
Turn off their Ethernet port and see if their TV Still works.
On 5/19/2020 5:29 PM, Ken Hohhof wrote:
I am confused, can someone enlighten me?
Customer says he is cancelling because his wife signed up for
T-Mobile TV and they said you had to get their Internet. I did a
Google search and found a service called TVision which launched a
year ago and was based on T-Mobile’s acquisition of Layer3 TV. But
the articles from April 2019 talked about it using your existing
wired broadband.
I still see traffic on this customer’s connection, so I am wondering
if he has really switched to T-Mobile Internet.
Does this T-Mobile TV service come with its own Internet? And is
that whole house Internet, or just for the IPTV service?
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