You could put a waivable 30 day suspension in your TOS, for first
infraction with a non waivable 30 day suspension for a second within 36
months and 1500 dollar reconnect fee.
The first one might have simply been beating some script kiddy in a fornite
match. The second needs to hurt.

1500 is relatively inexpensive considering the cost of mitigation to you as
well as the global cost to your other customers in lost productivity.

Theyll file an fcc complaint, it will go nowhere, theyll hit the bbb, it
will go nowhere, theyll bad review you, it will be a short hit, but better
than constant service interruptions for your other customers.

Hopefully they terminate service during the suspension period

We got a heads up on one of these guys, thank god. He was NLOS before we
even had his paperwork and luckily he was actual NLOS. I dont know if he
ever found a provider, dont care, F that guy

On Sun, Apr 19, 2020, 10:51 PM Seth Mattinen <se...@rollernet.us> wrote:

> On 4/19/20 4:43 PM, Ken Hohhof wrote:
> > Hadn't thought of that, is it feasible?
>
>
> If it's a console you could block ranges XBL or PSN are using. Blocking
> PC gaming might be harder. If you want to put the effort into either vs.
> the easier option of telling the customer they need to find a new ISP.
>
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