Has anyone come up with a successful strategy for customers who manage to provoke repeated DDoS attacks against them, other than to disconnect their service?
I've got one who just got their 3rd strike after 2 previous warnings. In 20 years in this business, I've only had this happen once previously. That customer begged and pleaded and said it wouldn't happen again, he needed Internet for his business, he said it was his son's fault and he would ban his son from using the Internet. So I turned him back on and of course it happened again. Given the pandemic, I'd like to think there is something I could do, like require a detailed explanation of what happened (I assume one of his gamer kids keeps talking smack and getting booted), and how he has dealt with the situation. But given my limited previous experience, I expect that would just be gullible on my part, like Charlie Brown and the football.
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