Say it's happened too many times and disconnect service. Or bill $500 to turn service back on and stay as a customer. He'll learn fast.
We had one a week ago and we warned them. Parent said kid gets a little heated playing games but defended them and got mad at us ha. I told them we don't cause these attacks and if your kids can't play nice, you're no longer a customer. No more attacks to their account. On Sun, Apr 19, 2020, 6:35 PM Seth Mattinen <se...@rollernet.us> wrote: > On 4/19/20 4:28 PM, Ken Hohhof wrote: > > Has anyone come up with a successful strategy for customers who manage > > to provoke repeated DDoS attacks against them, other than to disconnect > > their service? > > > > I’ve got one who just got their 3rd strike after 2 previous warnings. > > > > In 20 years in this business, I’ve only had this happen once previously. > > That customer begged and pleaded and said it wouldn’t happen again, he > > needed Internet for his business, he said it was his son’s fault and he > > would ban his son from using the Internet. So I turned him back on and > > of course it happened again. > > > > > You could block traffic on your end to whatever online gaming platform > the kid can't stop being a DDoS magnet on. > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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