I think the worst are the self proclaimed IT professionals.
*From:* Mathew Howard
*Sent:* Saturday, December 21, 2019 3:14 PM
*To:* AFMUG
*Subject:* Re: [AFMUG] why can't guys call tech support?
You should probably be happy those guys don't call... there are few
things worse than dealing with a whiney gamer (which is a different
than an ordinary gamer)...
On Sat, Dec 21, 2019, 2:00 PM Ken Hohhof <af...@kwisp.com> wrote:
(rant warning, you might want to hit delete now)
Does everyone experience certain customers of the male gender who
will call their wife, girlfriend or mom (who is usually driving
or at work) and have them call the ISP about a problem but will
never just call directly?
Am I lacking in empathy, and these are socially awkward dudes
whose only social interaction is playing on the Xbox, and thank
goodness for the Internet? They may have a genuine medical or
psychological condition, but I don’t think it’s an inability to
talk, they are able to call the female person in their life about
the Internet problem.
I am wondering if I’m just being a dick, having a mental image of
these guys sitting at home playing games while their wife or mom
is out working, and they can’t call the Internet place
themselves. Maybe they are stay-at-home dads trying to get
multiple kids fed and diapers changed while their wife is out
having a fun time and the least she can do is call and get the
Internet fixed.
I suspect it’s biology, or how we raise girls vs boys, or maybe
the insidious effect of online gaming on social skills or lack
thereof.
Yesterday I was at a quite large house that a family had just
closed on, trying to set up WiFi throughout the house. Mom (high
powered professional who needs Internet for work), dad, daughter
home on break from college, and son. The daughter handled all
the tech questions and decisions, very good communication skills
and decision making. The son hardly said a word, was just
waiting for the moving truck to bring his Xbox, only concern was
Ethernet connection in the bedroom that was to be his gaming
room, had to be “hardwired”, couldn’t be WiFi. Now maybe he has
autism or something, but it just felt like the stereotype of
young men who can’t talk to other people IRL, only online.
OK, sorry, this turned into a rant. And my question is probably
rhetorical. I’m pretty sure you all have customers like this.
It’s just frustrating to try and do tech support when the person
who is actually at the site and experiencing the problem doesn’t
call himself, he calls someone else who is at work or driving or
at the store or picking the kids up from school. I wonder how
outsourced tech support handles this? Maybe the obvious way –
call us when you get home.
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