You should probably be happy those guys don't call... there are few things worse than dealing with a whiney gamer (which is a different than an ordinary gamer)...
On Sat, Dec 21, 2019, 2:00 PM Ken Hohhof <af...@kwisp.com> wrote: > (rant warning, you might want to hit delete now) > > > > Does everyone experience certain customers of the male gender who will > call their wife, girlfriend or mom (who is usually driving or at work) and > have them call the ISP about a problem but will never just call directly? > > > > Am I lacking in empathy, and these are socially awkward dudes whose only > social interaction is playing on the Xbox, and thank goodness for the > Internet? They may have a genuine medical or psychological condition, but > I don’t think it’s an inability to talk, they are able to call the female > person in their life about the Internet problem. > > > > I am wondering if I’m just being a dick, having a mental image of these > guys sitting at home playing games while their wife or mom is out working, > and they can’t call the Internet place themselves. Maybe they are > stay-at-home dads trying to get multiple kids fed and diapers changed while > their wife is out having a fun time and the least she can do is call and > get the Internet fixed. > > > > I suspect it’s biology, or how we raise girls vs boys, or maybe the > insidious effect of online gaming on social skills or lack thereof. > > > > Yesterday I was at a quite large house that a family had just closed on, > trying to set up WiFi throughout the house. Mom (high powered professional > who needs Internet for work), dad, daughter home on break from college, and > son. The daughter handled all the tech questions and decisions, very good > communication skills and decision making. The son hardly said a word, was > just waiting for the moving truck to bring his Xbox, only concern was > Ethernet connection in the bedroom that was to be his gaming room, had to > be “hardwired”, couldn’t be WiFi. Now maybe he has autism or something, > but it just felt like the stereotype of young men who can’t talk to other > people IRL, only online. > > > > OK, sorry, this turned into a rant. And my question is probably > rhetorical. I’m pretty sure you all have customers like this. It’s just > frustrating to try and do tech support when the person who is actually at > the site and experiencing the problem doesn’t call himself, he calls > someone else who is at work or driving or at the store or picking the kids > up from school. I wonder how outsourced tech support handles this? Maybe > the obvious way – call us when you get home. > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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