On 11/5/19 6:45 AM, Adam Moffett wrote:
If I'm being honest, it's partly a failure on the sales end to manage expectations on wireless ("up to 50mbps" etc), and partly a failure of tech support to manage the conversation. IMO they need to not let the customer focus on a speed test result and instead prompt them to talk about what their actual problems are. Whether the speed test says 10 meg or 50 meg has no bearing on the fact that you suck of Call of Duty or that your VPN to the office doesn't want to connect this morning.
I don't know, some customers are just obtuse idiots. Yesterday someone started arguing with me what it means to "return equipment" when they cancel. I expect they are going to stiff me on their last bill as well.
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