I don’t see a downside to strong arming a call center person. Locals are a different matter.
From: Joe Novak Sent: Friday, January 18, 2019 2:26 PM To: AnimalFarm Microwave Users Group Subject: Re: [AFMUG] Dealing with Comcast Residential Just go talk to them with whoever is on the account, before you try to strong arm. I've always been happy with my interactions with them. The local employees seem to always vary in quality. I know I lucked out here, they are all awesome. In my experience they will talk deals and possibilities without any commitments. If you don't like it, sign up in another name like was mentioned. I've only lived in my house like 3 years-ish. First year was on a 2 year contract promo. Changed that when gigabit was available, changed that when the rate wasn't what I wanted. Dropped all CA-TV, moved to unlimited+gigabit a few months ago for a even better rate... They are fairly flexible as long as you keep service with them. On Fri, Jan 18, 2019 at 3:08 PM Nate Burke <[email protected]> wrote: It's an Xfinity store about 20 miles away. I had to go there to exchange the cable box when a storm took it out, that was relatively painless (which the new box isn't the same as the old box, so 4 months later I still hear 'That's not how the old box worked') They're not on an HD Package now, so that might be a 'upgrade' we could get with a new package. Although 90% of the TV watched is pre 1990 TV shows, all in 4x3. Other than the 5 O'clock news, and wheel of fortune. On 1/18/2019 2:50 PM, Joe Novak wrote: Are they stuck with the 'new' brand Xfinity store or do they just have a simple local office? The people at my local office are awesome. Super easy to deal with, I would recommend it. The xfinity store gets to be.... less flexible, less nice and less time with each customer IMO. (my one experience in the Chicagoland area sucked, for my Grandma.) Joe On Fri, Jan 18, 2019 at 2:48 PM Mike Hammett <[email protected]> wrote: https://www.youtube.com/watch?v=YoPVC4YxDlI ----- Mike Hammett Intelligent Computing Solutions Midwest Internet Exchange The Brothers WISP -------------------------------------------------------------------------- From: "Chuck McCown" <[email protected]> To: "AnimalFarm Microwave Users Group" <[email protected]> Sent: Friday, January 18, 2019 2:45:10 PM Subject: Re: [AFMUG] Dealing with Comcast Residential Worth the bluff. Call to cancel. Say you are going streaming over dsl or wireless, cell, Hughes etc. they have specialists to save accounts from cancelling. No harm in making the threat. Sent from my iPhone > On Jan 18, 2019, at 1:23 PM, Nate Burke <[email protected]> wrote: > > My Parents have been with Comcast for tv/internet/voice for several years, and their bill has crept up to almost $200/mo now. I've heard that if you call in, you can get some of the new contract deals even though you're existing. Has anyone had to navigate Comcast and have any tips for getting the best rate? Can you do the same thing by going to one of the xfinity stores? > > They're in a wooded area, so their only options are Comcast or Frontier. > > Nate > > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list [email protected] http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list [email protected] http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list [email protected] http://af.afmug.com/mailman/listinfo/af_af.afmug.com -------------------------------------------------------------------------------- -- AF mailing list [email protected] http://af.afmug.com/mailman/listinfo/af_af.afmug.com
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