Hi, Thank you for replying back. As mentioned earlier I don't have permission to reply privately (option is greyed out). To answer your question, yes, I tried both client library and rest apis. I tried the same example you provided in the link here: example <https://github.com/googleads/google-ads-java/blob/master/google-ads-examples/src/main/java/com/google/ads/googleads/examples/remarketing/AddCustomerMatchUserList.java>
However, i found this difference: When I was going through the APIs in detail, i found the OfflineUserDataJobService <https://developers.google.com/google-ads/api/reference/rpc/v6/OfflineUserDataJobService#getofflineuserdatajob> has RunOfflineUserDataJob which runs the offline user data job. I have manually executed rest end point to run the both the jobs i created, using client libraries and also rest end-point. I received a response as below for these jobs and no errors shown. { "name": "customers/**********/operations/CjNjd*******MvMTk4MzExO*******vZmZsaW5lVXNlckRhdGFKb*******c0MDAQBg==" } After this, when I checked the UI, the audiences were showing "populating" for a while and later (may be after an hour or two) it went away. When "populating" was shown in the UI, I verified the job status, and it was RUNNING and after a while it was "SUCCESS". So the questions are: 1) it seemed like executing the RunOfflineUserDataJob is mandatory to upload the customer-match info (otherwise job will be PENDING forever) for both Client library example and also for rest-api calls. Is my assumption right? 2) Also the example did not highlight this step. It says that you can execute a query to get the job status (line 238 <https://github.com/googleads/google-ads-java/blob/e94a364ccd146706af58a09c0ce35dd5eeace4d2/google-ads-examples/src/main/java/com/google/ads/googleads/examples/remarketing/AddCustomerMatchUserList.java#L238>) and also line 218 <https://github.com/googleads/google-ads-java/blob/e94a364ccd146706af58a09c0ce35dd5eeace4d2/google-ads-examples/src/main/java/com/google/ads/googleads/examples/remarketing/AddCustomerMatchUserList.java#L218>. But the jobs I created with them never changed the status from PENDING to SUCCESS. 3) the response for run call returned an url with unique id ("name": "customers/**********/operations/CjNjd*******MvMTk4MzExO*******vZmZsaW5lVXNlckRhdGFKb*******c0MDAQBg=="), what is the purpose of it? Could you please answer above questions. ? Thanks again. On Friday, February 19, 2021 at 8:56:35 PM UTC adsapiforumadvisor wrote: > Hi, > > Thank you for reaching out. Are you using the REST interface directly to > upload the users? Could you give it a try to use this client library > example > <https://github.com/googleads/google-ads-java/blob/master/google-ads-examples/src/main/java/com/google/ads/googleads/examples/remarketing/AddCustomerMatchUserList.java>? > > If the issue persists after you try the client library example, please > share the complete request and response logs along with the screenshots > from the UI via the *Reply privately to author* option for us to further > investigate. > > > > Thanks and regards, > Xiaoming, Google Ads API Team > > > [image: Google Logo] > Xiaoming > Google Ads API Team > > > ref:_00D1U1174p._5004Q2CPseQ:ref > -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https://googleadsdeveloper.blogspot.com/ =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API and Google Ads API Forum" group. To post to this group, send email to adwords-api@googlegroups.com To unsubscribe from this group, send email to adwords-api+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en --- You received this message because you are subscribed to the Google Groups "AdWords API and Google Ads API Forum" group. To unsubscribe from this group and stop receiving emails from it, send an email to adwords-api+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/adwords-api/d387c242-ba6b-4c5a-a8e5-af7de4b34332n%40googlegroups.com.
