Hi, I found the request in the log, but there's no explanation for the failure. I think some temporary condition is preventing the report from executing, but we don't expect that condition, so instead of providing a helpful error message (such as "Please retry"), we instead get this Unexpected error - which doesn't help much. I've asked the core engineers to look into this and see if its something we can fix, or at least improve the message for. In the meantime, I recommend retrying the report after a delay (perhaps 30 seconds) if you see this error message.
I apologize for the inconvenience. - Kevin Winter AdWords API Team On Wednesday, August 1, 2012 12:20:31 PM UTC-4, aengland wrote: > > We run the report for around 460 accounts. The last error occurred at > 7/30/2012 10:02:49 PM ET for account id 6990541686. The report name was > "Keywords performance report 7/29/2012". Please let me know if you need > anything further. Thanks for your help. > > On Wednesday, August 1, 2012 12:02:49 PM UTC-4, Kevin Winter wrote: >> >> Hi, >> I'm sorry, I need the clientCustomerId of the account you are running >> the report against - that one is for your MCC account. If could include >> the specific report name and account that failed along with an estimate of >> when the request would made, it would make it much easier to locate in the >> logs. >> >> - Kevin Winter >> AdWords API Team >> >> On Wednesday, August 1, 2012 10:44:34 AM UTC-4, aengland wrote: >>> >>> We use a report name of "Keywords performance report 7/31/2012", where >>> the date is the date we are importing for and our client customer Id is >>> 913-098-5382. Please let me know if you need anything further. Thanks for >>> your help. >>> >>> >>> On Wednesday, August 1, 2012 10:24:51 AM UTC-4, Kevin Winter wrote: >>>> >>>> Hi, >>>> When you schedule the report, does it use a unique ReportName? Could >>>> you please send the ReportDefinition XML (or unique report name) and the >>>> clientCustomerId of the targeted account off-list? Our logs extend back >>>> only 8 days, so it's important we check soon after you see this problem. >>>> >>>> - Kevin Winter >>>> AdWords API Team >>>> >>>> On Wednesday, August 1, 2012 7:53:01 AM UTC-4, aengland wrote: >>>>> >>>>> This "Report contents are invalid. - !!!1|||-1|||Unexpected >>>>> exception???" issue is occurring again. We had the error occur Mon >>>>> 7/30/2012 10:03 PM ET and Wed 7/25/2012 10:07 PM ET. Both time we re-ran >>>>> the import process the next morning and it succeeded. Please advise what >>>>> we need to do to get this issue resolved. Thanks. >>>>> >>>>> On Tuesday, July 24, 2012 1:46:00 PM UTC-4, aengland wrote: >>>>>> >>>>>> Hi, >>>>>> >>>>>> This happened for the same report for multiple clients. It was >>>>>> failing for random clients each time I ran the process and appeared to >>>>>> not >>>>>> be an issue with a specific client. After July 11 we never had the >>>>>> issue >>>>>> again. So it appears the issue was isolated to the evening of 7/10 and >>>>>> the >>>>>> morning of 7/11. Thanks. >>>>>> >>>>>> >>>>>> >>>>>> On Tuesday, July 24, 2012 10:06:53 AM UTC-4, Kevin Winter wrote: >>>>>>> >>>>>>> Hi, >>>>>>> I apologize for the inconvenience you experienced. Did this >>>>>>> happen for a single client repeatedly? Or was it the same report but >>>>>>> for >>>>>>> multiple clients? Did it consistently fail for a specific input? This >>>>>>> behavior is certainly unexpected and should not occur. If it does, >>>>>>> please >>>>>>> let us know. >>>>>>> >>>>>>> - Kevin Winter >>>>>>> AdWords API Team >>>>>>> >>>>>>> On Wednesday, July 11, 2012 9:26:30 AM UTC-4, aengland wrote: >>>>>>>> >>>>>>>> I continued to run the process periodically to see if I could get >>>>>>>> it to run without error and it finally went through during the 9 AM >>>>>>>> EST >>>>>>>> hour after five more failures during the 7 and 8 AM EST hours this >>>>>>>> morning. I am concerned this will be an ongoing issue. Please advise. >>>>>>>> >>>>>>>> On Wednesday, July 11, 2012 8:47:03 AM UTC-4, aengland wrote: >>>>>>>>> >>>>>>>>> Last night (7/10/2012) I received the below error message while >>>>>>>>> calling the GetClientReport(oDefinition) method for the >>>>>>>>> KEYWORDS_PERFORMANCE_REPORT report type. >>>>>>>>> >>>>>>>>> Google.Api.Ads.AdWords.Util.ReportsException: Report contents are >>>>>>>>> invalid. - !!!1|||-1|||Unexpected exception??? >>>>>>>>> >>>>>>>>> I have tried re-running the same process this morning several >>>>>>>>> times and have received the same error message. The report is >>>>>>>>> pulling for >>>>>>>>> the previous days data so it is a small data set. I have 457 clients >>>>>>>>> to >>>>>>>>> call the report for so I am calling the method in batches of 10. I am >>>>>>>>> using >>>>>>>>> v14 of the DotNet Client Library. This process has been running fine >>>>>>>>> since >>>>>>>>> January so I am not sure why this issue starting occurring all of a >>>>>>>>> sudden. It seems this error is internal to AdWords. >>>>>>>>> >>>>>>>>> Thank you for any help in advance. This issue is causing major >>>>>>>>> problems since our data is now out of date. >>>>>>>>> >>>>>>>> -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and discussion group: http://adwordsapi.blogspot.com http://groups.google.com/group/adwords-api =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. To post to this group, send email to adwords-api@googlegroups.com To unsubscribe from this group, send email to adwords-api+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en
