Hello,

 You can recreate the client_X accounts by making a call to
getClientAccounts() in the Sandbox environment. The documentation for
the getClientAccounts() call is at

  
http://code.google.com/apis/adwords/docs/developer/AccountService.html#getClientAccounts

When you make the call, make sure that you're going against the
Sandbox URLs and that you don't have anything set for the clientEmail/
clientCustomerId SOAP headers. You should have the email header set to
the email address of your Google account that you're using for the
Sandbox.

Cheers,
-Jeff Posnick, AdWords API Team


On Oct 21, 7:17 am, afzaal <[EMAIL PROTECTED]> wrote:
> Thanks for your reply.
>
> Just to mention here that adwords program i am testing is in sandbox
> yet, it is not made to production mode. So previously it was running
> correctly in sandbox mode. But now after couple of tries its still
> giving the same error. On behalf of your answer, you wrote
> ==========
> On the off chance that you really do want to connect to the Sandbox
> environment, you need to recreate your client_X accounts each time the
> Sandbox environment is reset (usually once per month). You can do this
> by making a getClientAccounts() AccountService call from your "MCC"
> Sandbox account.
> ==========
> Can you tell how i can recreate client_X account? Also can you explain
> how can i call getClientAccounts() from MCC sandbox account?
>
> Your quick response will be highly appriciated.
>
> regards,
>
> afzaal.
>
> On Oct 17, 8:41 pm, AdWords API Advisor <[EMAIL PROTECTED]>
> wrote:
>
> > Hello,
>
> >  The error you're getting can only come from the AdWords API Sandbox
> > environment:
>
> >  http://code.google.com/apis/adwords/docs/developer/adwords_api_sandbo...
>
> > Based on your description of your program it sounds like it was
> > previously running against the Production environment (because you
> > can't actually create real campaigns/ads in the Sandbox or run
> > meaningful reports). So I think you have to take a look and see why
> > your code is now connecting to the URLs for the Sandbox web services
> > instead of production.
>
> >  On the off chance that you really do want to connect to the Sandbox
> > environment, you need to recreate your client_X accounts each time the
> > Sandbox environment is reset (usually once per month). You can do this
> > by making a getClientAccounts() AccountService call from your "MCC"
> > Sandbox account.
>
> > Cheers,
> > -Jeff Posnick, AdWords API Team
>
> > On Oct 17, 5:47 am, afzaal <[EMAIL PROTECTED]> wrote:
>
> > > hi, i am new to google adwards. i have created a scenario that on
> > > client's website i show the compaigns data and customers can login to
> > > their accounts and see reports, ppc etc on client's website. the
> > > system was working fine a few weeks back but now an error is coming as
> > > below
>
> > > Fault: 1 Code: soapenv:Server.userException String: The specified
> > > client email does not exist. Your client accounts may not exist
> > > because either this is your first time using the sandbox or the
> > > sandbox database has been cleaned. Please remove the clientEmail from
> > > the request header and call the getClientAccounts method from
> > > AccountService to ensure that your client accounts are created and do
> > > exist. Detail:
>
> > > Can anyone help me out in this?
>
> > > thanx
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