I agree with everybody. If you going to vote count me in. Definitely new design of IBM web site is a step back.
Yuriy Us. -----Original Message----- From: Lawrence Clark [mailto:[EMAIL PROTECTED] Sent: Wednesday, August 27, 2003 2:28 PM To: [EMAIL PROTECTED] Subject: Re: IBM is not eating their own dog food They should be driven by customer service, just that simple. And in this context the customers are the support people trying to download updates. That process should be as simple as possible; if they think people want to 'browse' ibm sites, they are goofey >>> [EMAIL PROTECTED] 08/27/03 02:10PM >>> I agree. With the old Tivoli site I could find anything I needed in a few minutes, no log ins, no dead links, no fuss, no mess, no junk. I don't want to have to go through all the sales material to find what I need. I don't want to have to search through a hundred database entries to find what client I need to load on a given platform and more hoops to download the client I need. And if you call them on the phone and tell them that you need information they will tell you that it is on the website. If you try to explain that you cant find it on the website, you are given a URL to make comments about the site >>> [EMAIL PROTECTED] 08/27/03 02:55AM >>> Mark, I really do not know how to interpret your comment. Does it mean we shouldn't complain and must be happy with current IBM junk on the site just because their major competitors are worse??? In our rapidly changing world, this may quickly approve a new leader coming from nowhere. One TSM selling mantra is saying that NetBackup is still leading but TSM growth is better and TSM is eating NetBackup's market share. What if IBM becomes in that same situation - to lose market because they lost the connection to the reality!! It will hit them where it really hurts - the big bucks. A TSM entusiast will make his way out of IBM site's jungle but an ordinary admin at a company will have no time to waste. Recently I have done what a *prospective* customer would do - check for TSM supported devices without using password. It was a real nightmare - I've spent half hour digging to find a way through the links and hit about ten times the lock and login. The site is having bad ergonomics, it is slow, overloaded, ugly, stinks, etc. I can find too many ways to express my frustration. In short-term I can benefit from the situation, providing paid support to our customers for nearly everything. But in long-term the customers will rush away and both we and IBM will lose. Zlatko Krastev IT Consultant "Stapleton, Mark" <[EMAIL PROTECTED]> Sent by: "ADSM: Dist Stor Manager" <[EMAIL PROTECTED]> 27.08.2003 07:05 Please respond to "ADSM: Dist Stor Manager" To: [EMAIL PROTECTED] cc: Subject: Re: IBM is not eating their own dog food From: Jolliff, Dale [mailto:[EMAIL PROTECTED] >Obviously not, they lost the $$$ types with the licensing >shuffles and now the techie types with the abysmal support site. LOL! Have you ever been to the Veritas site? the Legato one? How about ArcServe, or BrightStore? -- Mark Stapleton ([EMAIL PROTECTED]) Berbee Information Networks Office 262.521.5627
