I have to go along with this -- Is ftp.software.ibm.com an HA environment?
And as for the web support -- if IBM is going to continue using MS-Internet Explorer as the preferred web browser, fine. If I have problems accessing pages with Mozilla, IBM can either fix the pages or provide MS-IE 6.x for AIX. Tom Kauffman NIBCO, Inc -----Original Message----- From: Zlatko Krastev [mailto:[EMAIL PROTECTED] Sent: Thursday, August 21, 2003 4:44 PM To: [EMAIL PROTECTED] Subject: IBM is not eating their own dog food I am not asking for advice or help but want to discuss am I the only person seeing the symptom. Today I've got it trying to look different libraries. Supported devices list does not require authorization but library element addresses are protected (maybe again SCO is having IP claims :-)). Visiting IBM support site (not only for TSM) every now and then I am facing an ugly message: "We apologize for this inconvenience. Please wait a few minutes and then try your request again. If the problem persists, please use our Customer assistance page to report it. " It seems that with introduction of single-logon and single-id ideology IBM introduced another bottleneck or single point of failure. And recalling a 2-3 years old analysis I can remember a statement that IBM is one of the companies which do not eat their own dog food - in this case IBM is selling high-performance and high-availability solutions to customers but their own systems are not in this class. BTW: for all IBMers reading the list - I am sick to death of IBM web site support irresponsibility and abandoned any attempts to report web-related problems. This one also will *not* receive my click on that stupid link :-(((((((( Zlatko Krastev IT Consultant CONFIDENTIALITY NOTICE: This e-mail and any attachments are for the exclusive and confidential use of the intended recipient. If you are not the intended recipient, please do not read, distribute or take action in reliance upon this message. If you have received this in error, please notify us immediately by return e-mail and promptly delete this message and its attachments from your computer system. We do not waive attorney-client or work product privilege by the transmission of this message.
