Lets be truthful, IT really stinks as a support tool. Does anyone actually like the site? I doubt it. IBM, in their rush to control access to the software has destroyed a great support site and replaced it with junk.
having to jump thru all of IBMs hoops and still not being able to find what I need is my grievance. What they need is to go back to the site format that Tivoli had. I cant even find a list of clients and what level of OS they support...... Are you listening IBM???? >>> [EMAIL PROTECTED] 08/22/03 09:26AM >>> Yes, it is awkward getting into the support sites for patches and info. I got so many userid's and passwords, and each place thinks they are important enough in my life to remembers thiers! >>> [EMAIL PROTECTED] 08/21/03 05:44PM >>> I am not asking for advice or help but want to discuss am I the only person seeing the symptom. Today I've got it trying to look different libraries. Supported devices list does not require authorization but library element addresses are protected (maybe again SCO is having IP claims :-)). Visiting IBM support site (not only for TSM) every now and then I am facing an ugly message: "We apologize for this inconvenience. Please wait a few minutes and then try your request again. If the problem persists, please use our Customer assistance page to report it. " It seems that with introduction of single-logon and single-id ideology IBM introduced another bottleneck or single point of failure. And recalling a 2-3 years old analysis I can remember a statement that IBM is one of the companies which do not eat their own dog food - in this case IBM is selling high-performance and high-availability solutions to customers but their own systems are not in this class. BTW: for all IBMers reading the list - I am sick to death of IBM web site support irresponsibility and abandoned any attempts to report web-related problems. This one also will *not* receive my click on that stupid link :-(((((((( Zlatko Krastev IT Consultant
