Hi Del, I wanted to thank you for responding. And I want to make it VERY clear how much I and others on the list appreciate the fact that you and many other TSM developers contribute your time and energy to making TSM a quality product; I know you don't have to contribute at all and you do it because you care. And I know this problem is not one you created.
I don't like to air problems of this type on the list, but I have no avenues for getting it resolved except to make noise here - my local Tivoli contact is just as frustrated and has no way to get it resolved for their customers, either. And this has been going on for a week. So I have to post here and hope that a responsible person like yourself will forward the information somewhere where it can do some good, wherever that is. So again, please accept my thanks for your help. -----Original Message----- From: Del Hoobler To: [EMAIL PROTECTED] Sent: 10/23/2002 3:49 PM Subject: Re: OK IBM _ ENOUGH ALREADY with the IBM/Tivoli TSM website - > The new IBM/Tivoli Storage Manager pages are now Circular, and have been > that way for days. > > We RELY on the web pages to do client downloads. > DOES ANYBODY KNOW who we can call to get this mess straigtened out?!? > > I've had people from Tivoli asking ME how to get to the downloads page - > THIS IS STUPID AND INCONSIDERATE OF THE CUSTOMERS AND INTERFERES WITH THE > SALE AND SUPPORT OF THIS PRODUCT. > > WHY don't you ever ask WHAT YOUR CUSTOMERS NEED BEFORE screwing with this > stuff?!? I wanted to let everyone know that the parties controlling this have been notified and they are currently looking into the issue. The migration from tivoli.com to ibm.com has been a large effort and some things are obviously not quite right yet. We are sorry for any problems this has caused you. Thanks, Del ---------------------------------------------------- Del Hoobler IBM Corporation [EMAIL PROTECTED] - Never cut what can be untied. - Commit yourself to constant improvement.
