Apparently, I must not be using the right web form...
I would update the case sometimes via the web, and it seems like no one
actually saw it. Or, some other engineer comes along and asks me the
same set of questions that were already answered (and recorded in the
case records!).
Another story. I had a bad DIMM in an X4240. The support tech was almost
dismissive that we had a bad DIMM. Provided him with explorer outputs,
IPMI outputs, reseated the DIMM, rebooted, etc. Didn't hear from him for
like a week. I complained. He said I forgot to give him the full output
of "prtdiag -v" to verify the size of each DIMM... as if you can't tell
by the explorer file. Silence for another week, I complained again, then
I heard from the parts department that the part was being shipped. Not
exactly friendly support.
When it was just Sun, their support was pretty good. Around the time it
was announced that Oracle was going to acquire Sun, Sun's support just
went south. I wouldn't recommend Sun servers on the basis of the quality
of the support I've been getting.
-Paul
On 8/18/10 2:39 PM, John D Groenveld wrote:
In message<4c6c4e30.7060...@ianshome.com>, Ian Collins writes:
If you count Monday this week as lately, we have never had to wait more
than 24 hours for replacement drives for our 45x0 or 7000 series
Same here, but two weeks ago for a failed drive in an X4150.
Last week SunSolve was sending my service order requests to
/dev/null, but someone manually entered after I submitted
web feedback.
John
groenv...@acm.org
_______________________________________________
zfs-discuss mailing list
zfs-discuss@opensolaris.org
http://mail.opensolaris.org/mailman/listinfo/zfs-discuss
_______________________________________________
zfs-discuss mailing list
zfs-discuss@opensolaris.org
http://mail.opensolaris.org/mailman/listinfo/zfs-discuss
