>>>>> "ee" == Ethan Erchinger <et...@plaxo.com> writes:
ee> We've had a failed disk in a fully support Sun system for over
ee> 3 weeks, Explorer data turned in, and been given the runaround
ee> forever.
that sucks.
but while NetApp may replace your disk immediately, they are an
abusive partner with their CEO waving his cock around on mailing lists
presuming to ban all resale claiming first-sale doctrine does not
apply to his magical ONTap software. All their documentation is
locked up behind a paywall, and they entice all their mouth-breather
JFDI bank sysadmins to do their discussion of the product on the
login-walled vendor-censored NOW forums.
My choice would always be for the company that gives the option of not
paying for support without their detonating some self-destructing
DRMblob and destroying my entire business. No matter how bad their
support is when I choose to pay for it, I would always buy from them.
Companies that try to make money by sticking a wrench into the gears
of the market are necktie-strangled scammers and, I think, not a good
fit for highly-technical customers. It just doesn't pay in the long
run, though if I'm honest I suppose the stories I've heard about
ditching NetApp are about scaling problems as often as they are about
abusive-relationship problems.
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