On Thu, Jul 15, 2010 at 12:49 AM, Edward Ned Harvey <solar...@nedharvey.com> wrote: > I'll second that. And I think this is how you can tell the difference: > With supermicro, do you have a single support number to call and a 4hour > onsite service response time?
Yes. BTW, just for the record, people potentially have a bunch of other supermicros in a stock, that they've bought for the rest of the money that left from a budget that was initially estimated to get shiny Sun/Oracle hardware. :) So normally you put them online in a cluster and don't really worry that one of them gone — just power that thing down and disconnect from the whole grid. > When you pay for the higher prices for OEM hardware, you're paying for the > knowledge of parts availability and compatibility. And a single point > vendor who supports the system as a whole, not just one component. What exactly kind of compatibility you're talking about? For example, if I remove my broken mylar air shroud for X8 DP with a MCP-310-18008-0N number because I step on it accidentally :-D, pretty much I think I am gonna ask them to replace exactly THAT thing back. Or you want to let me tell you real stories how OEM hardware is supported and how many emails/phonecalls it involves? One of the very latest (just a week ago): Apple Support reported me that their engineers in US has no green idea why Darwin kernel panics on their XServe, so they suggested me replace mother board TWICE and keep OLDER firmware and never upgrade, since it will cause crash again (although identical server works just fine with newest firmware)! I told them NNN times that traceback of Darwin kernel was yelling about ACPI problem and gave them logs/tracebacks/transcripts etc, but they still have no idea where is the problem. Do I need such "support"? No. Not at all. -- Kind regards, BM Things, that are stupid at the beginning, rarely ends up wisely. _______________________________________________ zfs-discuss mailing list zfs-discuss@opensolaris.org http://mail.opensolaris.org/mailman/listinfo/zfs-discuss
