On Sat, 1 Feb 2003, John Tapsell wrote:

> Hi,
>   As some of you know, I'm working on a knowledge based system (a bot) that 
> checks incomming emails against a database of rules, to try to reduce the 
> workload of the volunteers here.
> 
>   The trouble is that the same questions keep being asked.
>   Hopefully I can reduce the workload, but give a better response to people.

We need a FAQ more urgently than a bot.

-- 
Dr. Andrew C. Aitchison         Computer Officer, DPMMS, Cambridge
[EMAIL PROTECTED]   http://www.dpmms.cam.ac.uk/~werdna

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