To wrap this up: some features weren't properly uninstalled. (In fact, the empty folders left behind after installation were also still registered as belonging to a feature of an already uninstalled product.)
The package had two bad features: - a completely empty one - a conditioned feature that did nothing but copy and rename a file (installed by another feature). Removing both of them did the trick. 2011/11/11 David Watson <dwat...@sdl.com>: > I have no idea which bits will be relevant. Install logs are only really > useful in their entirety. You tend to jump about through them when analysing > a problem. > > If you finding them hard to follow you could try using the MSI log file > viewer (C:\Program Files (x86)\Microsoft SDKs\Windows\v7.0A\Bin\WiLogUtl.exe) > from the sdk, it can sometimes be helpful. > > -----Original Message----- > From: Simon Hoffmann [mailto:vol714poursyd...@googlemail.com] > Sent: 10 November 2011 13:33 > To: General discussion for Windows Installer XML toolset. > Subject: Re: [WiX-users] Incomplete uninstall from ARP; works from full UI; > possibly UAC-related > > David, thanks for your interest in my issue. However, the full log is > close to 5 MB, and I wouldn't want to post that much data to a public > mailing list. Which sequences/actions would be of particular interest > to you? > > > 2011/11/10 David Watson <dwat...@sdl.com>: >> Post the full log of the failed uninstall. It should explain why it not >> removing the ARP entry even if it's not obvious. >> >> ARP uninstall will always run a basic UI, this is expected. >> >> >> >> -----Original Message----- >> From: Simon Hoffmann [mailto:vol714poursyd...@googlemail.com] >> Sent: 10 November 2011 10:44 >> To: wix-users@lists.sourceforge.net >> Subject: [WiX-users] Incomplete uninstall from ARP; works from full >> UI;possibly UAC-related >> >> I have a problem with uninstalling a WiX 3.5-authored setup. >> >> On Windows 7: >> - Uninstall product via the "Programs and Features" dialog via select >> the "Uninstall" option from either the toolbar above the list or from >> the context menu. >> >> Observations: >> - Uninstall runs with a reduced Windows Installer default UI, only >> showing a progress bar and an estimate >> - No UAC prompt is shown, even though UAC is enabled >> - The uninstall seems to complete successfully (the MSI log says as >> much), and all installed files are removed. However, some empty >> folders remain (a lesser issue), and the entry for the program is not >> removed from the list of installed programs (remains after refreshing >> using F5). Regedit shows that the respective Windows Installer >> registry keys for the product are still present. >> >> Now, an attempt to install the product again will fail, because >> Windows Installer probably assumes the product is still installed (log >> has UPGRADINGPRODUCTCODE set). >> >> Workaround: >> Either >> - Simply repeat the steps as described above. This time around, a UAC >> prompt is shown, and the entry is successfully removed from the list >> (and the keys from the registry). >> Or do not uninstall via ARP the "Uninstall" option at all, but: >> - Select "Change" instead of "Uninstall". Full setup UI is displayed >> (customized WixUI_Custom UI). Select the "Remove" option. Uninstall >> completes successfully. >> >> What is the difference between these two ways of uninstalling? REMOVE >> is ALL in all cases. Obviously, the repeated uninstall attempt has an >> "MSI_LUA: Credential Request return = 0x0" log entry the first one has >> not. Other than that, they both have: >> >> Line 64: MSI (s) (58:E0) [10:40:28:711]: MSI_LUA: Credential prompt is >> not required at this point, product is managed and deployment >> compliant >> Line 112: MSI (s) (58:E0) [10:40:28:727]: MSI_LUA: Setting AdminUser >> property to 1 because the product is already installed managed and >> per-machine >> Line 114: MSI (s) (58:E0) [10:40:28:727]: MSI_LUA: Setting >> MsiRunningElevated property to 1 because the install is already >> running elevated. >> >> Only the repeated attempt and the "Change" attempt via UI have >> "Executing op: ProductUnregister", the first does not. >> >> Any help would be greatly appreciated. I can provide log excerpts as > needed. >> >> > ----------------------------------------------------------------------------- >> - >> RSA(R) Conference 2012 >> Save $700 by Nov 18 >> Register now >> http://p.sf.net/sfu/rsa-sfdev2dev1 >> _______________________________________________ >> WiX-users mailing list >> WiX-users@lists.sourceforge.net >> https://lists.sourceforge.net/lists/listinfo/wix-users >> SDL PLC confidential, all rights reserved. >> If you are not the intended recipient of this mail SDL requests and > requires that you delete it without acting upon or copying any of its > contents, and we further request that you advise us. >> SDL PLC is a public limited company registered in England and Wales. > Registered number: 02675207. >> Registered address: Globe House, Clivemont Road, Maidenhead, Berkshire SL6 > 7DY, UK. >> >> >> > ----------------------------------------------------------------------------- > - >> RSA(R) Conference 2012 >> Save $700 by Nov 18 >> Register now >> http://p.sf.net/sfu/rsa-sfdev2dev1 >> _______________________________________________ >> WiX-users mailing list >> WiX-users@lists.sourceforge.net >> https://lists.sourceforge.net/lists/listinfo/wix-users >> > > ----------------------------------------------------------------------------- > - > RSA(R) Conference 2012 > Save $700 by Nov 18 > Register now > http://p.sf.net/sfu/rsa-sfdev2dev1 > _______________________________________________ > WiX-users mailing list > WiX-users@lists.sourceforge.net > https://lists.sourceforge.net/lists/listinfo/wix-users > > ------------------------------------------------------------------------------ > RSA(R) Conference 2012 > Save $700 by Nov 18 > Register now > http://p.sf.net/sfu/rsa-sfdev2dev1 > _______________________________________________ > WiX-users mailing list > WiX-users@lists.sourceforge.net > https://lists.sourceforge.net/lists/listinfo/wix-users ------------------------------------------------------------------------------ All the data continuously generated in your IT infrastructure contains a definitive record of customers, application performance, security threats, fraudulent activity, and more. 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