David, thanks for your interest in my issue. However, the full log is close to 5 MB, and I wouldn't want to post that much data to a public mailing list. Which sequences/actions would be of particular interest to you?
2011/11/10 David Watson <dwat...@sdl.com>: > Post the full log of the failed uninstall. It should explain why it not > removing the ARP entry even if it's not obvious. > > ARP uninstall will always run a basic UI, this is expected. > > > > -----Original Message----- > From: Simon Hoffmann [mailto:vol714poursyd...@googlemail.com] > Sent: 10 November 2011 10:44 > To: wix-users@lists.sourceforge.net > Subject: [WiX-users] Incomplete uninstall from ARP; works from full > UI;possibly UAC-related > > I have a problem with uninstalling a WiX 3.5-authored setup. > > On Windows 7: > - Uninstall product via the "Programs and Features" dialog via select > the "Uninstall" option from either the toolbar above the list or from > the context menu. > > Observations: > - Uninstall runs with a reduced Windows Installer default UI, only > showing a progress bar and an estimate > - No UAC prompt is shown, even though UAC is enabled > - The uninstall seems to complete successfully (the MSI log says as > much), and all installed files are removed. However, some empty > folders remain (a lesser issue), and the entry for the program is not > removed from the list of installed programs (remains after refreshing > using F5). Regedit shows that the respective Windows Installer > registry keys for the product are still present. > > Now, an attempt to install the product again will fail, because > Windows Installer probably assumes the product is still installed (log > has UPGRADINGPRODUCTCODE set). > > Workaround: > Either > - Simply repeat the steps as described above. This time around, a UAC > prompt is shown, and the entry is successfully removed from the list > (and the keys from the registry). > Or do not uninstall via ARP the "Uninstall" option at all, but: > - Select "Change" instead of "Uninstall". Full setup UI is displayed > (customized WixUI_Custom UI). Select the "Remove" option. Uninstall > completes successfully. > > What is the difference between these two ways of uninstalling? REMOVE > is ALL in all cases. Obviously, the repeated uninstall attempt has an > "MSI_LUA: Credential Request return = 0x0" log entry the first one has > not. Other than that, they both have: > > Line 64: MSI (s) (58:E0) [10:40:28:711]: MSI_LUA: Credential prompt is > not required at this point, product is managed and deployment > compliant > Line 112: MSI (s) (58:E0) [10:40:28:727]: MSI_LUA: Setting AdminUser > property to 1 because the product is already installed managed and > per-machine > Line 114: MSI (s) (58:E0) [10:40:28:727]: MSI_LUA: Setting > MsiRunningElevated property to 1 because the install is already > running elevated. > > Only the repeated attempt and the "Change" attempt via UI have > "Executing op: ProductUnregister", the first does not. > > Any help would be greatly appreciated. I can provide log excerpts as needed. > > ----------------------------------------------------------------------------- > - > RSA(R) Conference 2012 > Save $700 by Nov 18 > Register now > http://p.sf.net/sfu/rsa-sfdev2dev1 > _______________________________________________ > WiX-users mailing list > WiX-users@lists.sourceforge.net > https://lists.sourceforge.net/lists/listinfo/wix-users > SDL PLC confidential, all rights reserved. > If you are not the intended recipient of this mail SDL requests and requires > that you delete it without acting upon or copying any of its contents, and we > further request that you advise us. > SDL PLC is a public limited company registered in England and Wales. > Registered number: 02675207. > Registered address: Globe House, Clivemont Road, Maidenhead, Berkshire SL6 > 7DY, UK. > > > ------------------------------------------------------------------------------ > RSA(R) Conference 2012 > Save $700 by Nov 18 > Register now > http://p.sf.net/sfu/rsa-sfdev2dev1 > _______________________________________________ > WiX-users mailing list > WiX-users@lists.sourceforge.net > https://lists.sourceforge.net/lists/listinfo/wix-users > ------------------------------------------------------------------------------ RSA(R) Conference 2012 Save $700 by Nov 18 Register now http://p.sf.net/sfu/rsa-sfdev2dev1 _______________________________________________ WiX-users mailing list WiX-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/wix-users
