Have you tried using merge modules rather than the redistributable?
On Tue, May 25, 2010 at 4:35 AM, Tony Juricic <tjuri...@tradestation.com> wrote: > Hi Phil, > > Here are the missing context and details. > > The app is 32 bit. It was built with C++ redistributables version > 9.0.30729.4148. Exactly the same vcredist_x86.exe, that was installed on a > build machine before RTM build, is run on end user's machine, before the > application-specific MSI install starts. Hundreds of hours of testing of this > install was done on pristine OS installs, from 32-bit and 64-bit XP SP2 OS, > to equivalent Vista, Windows 7 and Windows Server 2008 OS. > Approximately 4000 users, using 7 OS versions, did run exactly the same setup > executable without any problems. It is only about 2 dozen Windows 7 64-bit > users that have either this exact, or a similar problem, with the end result > that the main app can't find MFC DLL version 9.0.30729.4148 and reports it in > Windows Application Event Log as a side-by-side error. > > Tony > > -----Original Message----- > From: Wilson, Phil [mailto:phil.wil...@invensys.com] > Sent: Monday, May 24, 2010 2:13 PM > To: General discussion for Windows Installer XML toolset. > Subject: Re: [WiX-users] Do UFOs visit Install land? > > > The C++ runtimes are very specific about what they want. You didn't say what > versions you're referring to, but there are people have installed VC++ 2008 > redist thinking it will support their VC++ 2005 app (it won't), and, for > example, if you have built with VC++ 2008 SP1 the RTM VC++ 2008 redist won't > help. They're almost sde by side, just to confuse things more. The app is > 32-bit, I assume, but apart from that the UFOs are just hiding the gory > details ;=) > > Phil Wilson > > -----Original Message----- > From: Tony Juricic [mailto:tjuri...@tradestation.com] > Sent: Monday, May 24, 2010 7:39 AM > To: wix-users@lists.sourceforge.net > Subject: [WiX-users] Do UFOs visit Install land? > > The title reflects the strangeness of the problem that I am trying to solve. > It is not WiX specific but in the broader install community there is higher > chance that somebody may have had similar experience. > It starts with user installing vcredist_x86.exe on his Windows 7 64-bit. He > is sharing his desktop and I see vcredist_x86.exe UI. Installation is > declared successful and ARP also shows C++ redistributables as installed. MSI > log shows successful install listing CRT, MFC and other Dlls as copied to > Windows\winsxs folder on user's machine. Yet, the application won't run > because of side-by-side error involving missing MFC dll. Opening winsxs > folder we see that supposedly installed libraries are nowhere to be found. > Uninstalling and installing C++ redistributables several times didn't change > the situation. > > TradeStation Group, Inc. is a publicly-traded holding company (NASDAQ GS: > TRAD) of three operating subsidiaries, TradeStation Securities, Inc. (Member > NYSE, FINRA, SIPC and NFA), TradeStation Technologies, Inc., a trading > software and subscription company, and TradeStation Europe Limited, a United > Kingdom, FSA-authorized introducing brokerage firm. None of these companies > provides trading or investment advice, recommendations or endorsements of any > kind. The information transmitted is intended only for the person or entity > to which it is addressed and may contain confidential and/or privileged > material. 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