The msvcp71.dll is in my registry as shared dll and looks like it is refcounted. Magic happens when your uninstall decreases the counter to 0 based on your rollback. (i do assume your are installing msvcp71.dll). Somehow msi feels it needs the original installer to properly uninstall it? Not a clue how that gets figured out ... If you can reproduce you can see if setting the refcount higher helps? Just to prove that I'm wrong.
________________________________ Van: Castro, Edwin G. (Hillsboro) [mailto:edwin.cas...@fiserv.com] Verzonden: ma 18-1-2010 18:52 Aan: General discussion for Windows Installer XML toolset. Onderwerp: [WiX-users] Rollback after Failed Install Causes Uninstall ofUnrelated Product I have a major upgrade that appears to be uninstalling VMWare Tools: (SERVER) MSI (s) (80:E0) [17:25:51:776]: Executing op: ProductInfo(ProductKey={3B410500-1802-488E-9EF1-4B11992E0440},ProductName=VMware Tools,PackageName=VMware Tools.msi,Language=0,Version=50397186,Assignment=1,ObsoleteArg=0,ProductIcon=ARPPRODUCTICON.exe,PackageMediaPath=\,PackageCode={DAD8EF9D-4831-48D3-9C0F-5A72B64B400E},,,InstanceType=0,LUASetting=0,RemoteURTInstalls=0,ProductDeploymentFlags=3) I started to look around because my system rebooted (because of another MSI installer I wrote) and when it came back up I started to see dialogs telling me that MSVCP71.DLL was missing! I looked through my log files and found the file that contained: (SERVER) MSI (s) (80:E0) [17:25:53:270]: Executing op: FileRemove(,FileName=C:\Windows\system32\msvcp71.dll,,) (SERVER) MSI (s) (80:E0) [17:25:53:271]: Note: 1: 1321 2: C:\Windows\system32\msvcp71.dll (SERVER) MSI (s) (80:E0) [17:25:53:271]: Verifying accessibility of file: msvcp71.dll When I searched further up in the file I noticed the ProductInfo line above. My installer is failing so I believe the uninstallation of VMWare Tools is occurring as a result of Rollback. (UNKNOWN) === Logging stopped: 1/15/2010 17:25:51 === (POLICY) MSI (s) (80:E0) [17:25:51:620]: User policy value 'DisableRollback' is 0 (POLICY) MSI (s) (80:E0) [17:25:51:620]: Machine policy value 'DisableRollback' is 0 (SERVER) MSI (s) (80:E0) [17:25:51:620]: Incrementing counter to disable shutdown. Counter after increment: 0 (SERVER) MSI (s) (80:E0) [17:25:51:622]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 (SERVER) MSI (s) (80:E0) [17:25:51:774]: Executing op: Header(Signature=1397708873,Version=400,Timestamp=983407761,LangId=0,Platform=0,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1) (SERVER) MSI (s) (80:E0) [17:25:51:774]: Executing op: DialogInfo(Type=0,Argument=0) (SERVER) MSI (s) (80:E0) [17:25:51:774]: Executing op: DialogInfo(Type=1,Argument=VMware Tools) (SERVER) MSI (s) (80:E0) [17:25:51:774]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1]) (SERVER) MSI (s) (80:E0) [17:25:51:775]: Executing op: ActionStart(Name=InstallFinalize,,) (SERVER) MSI (s) (80:E0) [17:25:51:776]: Executing op: RegOpenKey(Root=-2147483646,Key=Software\Microsoft\Windows\CurrentVersion\Installer\TempPackages,SecurityDescriptor=BinaryData,BinaryType=0,) (SERVER) MSI (s) (80:E0) [17:25:51:776]: Executing op: ProductInfo(ProductKey={3B410500-1802-488E-9EF1-4B11992E0440},ProductName=VMware Tools,PackageName=VMware Tools.msi,Language=0,Version=50397186,Assignment=1,ObsoleteArg=0,ProductIcon=ARPPRODUCTICON.exe,PackageMediaPath=\,PackageCode={DAD8EF9D-4831-48D3-9C0F-5A72B64B400E},,,InstanceType=0,LUASetting=0,RemoteURTInstalls=0,ProductDeploymentFlags=3) I am completely perplexed as to how this is happening. Any ideas at what I should look for? Edwin G. 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