I'm still at a loss on how to resolve this. 

I've found ALLUSERS=1 in both logfiles. 
I've added       Languages="1033". 
I've attmpted to add       
<Custom Action="PreventDowngrading"
After="FindRelatedProducts">NEWAPPFOUND</Custom>
But I have no UI for this package. 

Could that be the problem?

Are there other diagnostics I can use?

--Scott



I've updated my .wxs to the following - 

<Product  Id="*"
            Version="$(var.Util-VersionDots)"
            UpgradeCode="85179051-c66c-4039-9be4-9afab9aa4e0e"
            Name="Citi Treadstone Client Deployment
$(var.Util-VersionDots)"
            Language="1033"
            Manufacturer="Citi">
    <Package 
      InstallScope="perMachine" 
      InstallPrivileges="elevated"
      InstallerVersion="200" 
      Compressed="yes" 
      Languages="1033" />
    <Upgrade  Id="85179051-c66c-4039-9be4-9afab9aa4e0e">
      <UpgradeVersion Property="OLDAPPFOUND" IncludeMinimum="yes"
Minimum="0.0.0.0" IncludeMaximum="no"
Maximum="$(var.Util-VersionDots)"/>
      <UpgradeVersion Property="NEWAPPFOUND" IncludeMinimum="no"
Minimum="$(var.Util-VersionDots)"  OnlyDetect="yes"/>
    </Upgrade>
    <InstallExecuteSequence>
      <RemoveExistingProducts After="InstallInitialize" />
    </InstallExecuteSequence>
    <!--
    NO UI in this package
    <InstallUISequence>
      <Custom Action="PreventDowngrading"
              After="FindRelatedProducts">NEWAPPFOUND</Custom>
    </InstallUISequence>-->


-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Bob Arnson
Sent: Tuesday, June 03, 2008 1:05 AM
To: General discussion for Windows Installer XML toolset.
Subject: Re: [WiX-users] newbie question about uninstalling

Weinstein, Scott wrote:
> Here's what the log has:
>
> MSI (c) (D0:84) [09:55:37:131]: Doing action: FindRelatedProducts
> MSI (c) (D0:84) [09:55:37:131]: Note: 1: 2205 2:  3: ActionText 
> Action 9:55:37: FindRelatedProducts. Searching for related
applications
> Action start 9:55:37: FindRelatedProducts.
> Action ended 9:55:37: FindRelatedProducts. Return value 1.
>   

That means FindRelatedProducts didn't find a prior product. Be on the 
lookout for different values for ALLUSERS -- a per-machine install can't

ugprade a per-user install and vice-versa.

-- 
sig://boB
http://joyofsetup.com/



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