I ran the verbose log.  The only difference that I noticed between the
working and nonworking machines was that on the working machine, the files
to be removed had an "Action: Absent" whereas on the nonworking machine, the
files to be removed had an "Action: HKCRFileAbsent"

Here is the output near the DeleteServices action, everything appears to be
correct, and the output is same on both machines:

MSI (s) (F0:2C) [12:13:27:910]: Using cached product context: User
non-assigned for product: 28ABAB2CA4D6CE540B601F2F62FF1D6F
Action start 12:13:27: UnpublishFeatures.
MSI (s) (F0:2C) [12:13:27:910]: Doing action: StopServices
MSI (s) (F0:2C) [12:13:27:910]: Note: 1: 2205 2:  3: ActionText
Action ended 12:13:27: UnpublishFeatures. Return value 1.
Action start 12:13:27: StopServices.
MSI (s) (F0:2C) [12:13:27:910]: Doing action: DeleteServices
MSI (s) (F0:2C) [12:13:27:910]: Note: 1: 2205 2:  3: ActionText
Action ended 12:13:27: StopServices. Return value 1.
Action start 12:13:27: DeleteServices.
MSI (s) (F0:2C) [12:13:27:926]: Doing action: RemoveRegistryValues
MSI (s) (F0:2C) [12:13:27:926]: Note: 1: 2205 2:  3: ActionText
Action ended 12:13:27: DeleteServices. Return value 1.
Action start 12:13:27: RemoveRegistryValues.
MSI (s) (F0:2C) [12:13:27:926]: Doing action: RemoveFiles
MSI (s) (F0:2C) [12:13:27:926]: Note: 1: 2205 2:  3: ActionText
Action ended 12:13:27: RemoveRegistryValues. Return value 1.
MSI (s) (F0:2C) [12:13:27:926]: Note: 1: 2205 2:  3: RemoveFile
Action start 12:13:27: RemoveFiles.
MSI (s) (F0:2C) [12:13:27:926]: Note: 1: 2205 2:  3: RemoveFile
MSI (s) (F0:2C) [12:13:27:926]: Doing action: InstallFiles
MSI (s) (F0:2C) [12:13:27:926]: Note: 1: 2205 2:  3: ActionText
Action ended 12:13:27: RemoveFiles. Return value 0.




On Nov 13, 2007 10:35 AM, Bob Arnson <[EMAIL PROTECTED]> wrote:

> Ben Reichelt wrote:
> > The msi package installs and uninstalls correctly on my dev machine
> > (WinXP) and another dev server (Win2k3). There are two servers that
> > the msi fails to uninstall correctly.  The files are all deleted, but
> > the windows service is not removed.
>
> Start with a verbose uninstall log. Check around InstallValidate to make
> sure MSI is deciding to remove the appropriate components, then check
> the detailed logging for the DeleteServices action.
>
> --
> sig://boB
> http://joyofsetup.com/
>
>
>
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