While this may be a different OTRS queue, people have told me in the past
that OTRS can take weeks to reply, even in the case of acute BLP problems
such as the one described in this BBC Newsnight interview (time code 2:54):

https://www.youtube.com/watch?v=Eg9O-e5KGdQ#t=174

I've heard this both from an affected BLP subject and from people with OTRS
access. Example:

https://en.wikipedia.org/w/index.php?title=Wikipedia:Requests_for_comment/COI&diff=479583654&oldid=479583284

I've seen this happen on OTRS time and time again: real tickets about
unbalanced articles do go unanswered for weeks. [...]
[[User:Jclemens|Jclemens]] ([[User talk:Jclemens|talk]]) 02:50, 1 March
2012 (UTC)

Are such long waits still common?

Andreas

On Tue, Feb 3, 2015 at 6:56 AM, Jeevan Jose <[email protected]> wrote:

> We have a 57 days backlog now (
> https://commons.wikimedia.org/wiki/Commons:OTRS/backlog) and we are
> processing first-come, first-served. In case of emergencies, please make a
> note at https://commons.wikimedia.org/wiki/Commons:OTRS/Noticeboard or on
> my talk page.
>
> Regards,
> Jee
>
> On Tue, Feb 3, 2015 at 10:57 AM, John Cummings <
> [email protected]> wrote:
>
> > Depending on where the content is coming from uploading the images to
> > Flickr and then importing them may be an option. When I worked for the
> > Science Museum we simply changed the licence of some of the images on
> their
> > Flickr account and I used Flickr2Commons to import them, it also records
> > the attribution and which CC licence the images used. I'm currently
> working
> > with UNESCO to release some of their archive and will most probably
> suggest
> > this route which as a bonus creates a second large audience for the
> content
> > on Flickr.
> >
> > Hope this is helpful
> >
> > John
> > On 2 Feb 2015 22:52, "James Heilman" <[email protected]> wrote:
> >
> > > OTRS does not even bother replying to the consents I send them. Thus
> the
> > > images I have received releases for get deleted. Going forwards I am
> > simply
> > > uploading to En Wikipedia. Not ideal but not sure what the solution is.
> > >
> > > --
> > > James Heilman
> > > MD, CCFP-EM, Wikipedian
> > >
> > > The Wikipedia Open Textbook of Medicine
> > > www.opentextbookofmedicine.com
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