You are right... I will change the name as bugs are fixed, when I post it on appliances.
On Dec 20, 11:24 pm, Phyo Arkar <phyo.arkarl...@gmail.com> wrote: > Hello Massimo, > > Helpdesk App is something you usually see on IT Support/ Hosting > /Callcenters . If you have a web hosting on a popular hosting sites , and if > you had requested support you will see it. > > Here is the most used (and popular) help desk system written in perl .. you > can try it therehttp://bestpractical.com/rt/ > > What it does: > > 1)When a new user sent an email to supp...@yoursite.com , it creates a > ticket in a database , announce by emailingg support persons at business-end > . > 2) Then user will be provided with a link where he can register and login to > follow that ticket , update/close issue or reopen, open another issue > 3) User can also manually register and login , then create tickets . > > That how it works. > > What you have is ticketing system for web2py , not close to helpdesk , we > need to avoid confusion here i think. > > Regards, > Phyo. > > On Tue, Dec 21, 2010 at 6:53 AM, Plumo <richar...@gmail.com> wrote: > > hi Massimo, if I understand correctly what you created is for managing > > web2py tickets, while a helpdesk app is for managing client inquiries. So > > perhaps rename it to avoid confusion. > > > Noticed an error: > > > File > > "/home/web2py/devel/applications/helpdesk/views/plugin_wiki/page_edit.html", > > line 99 > > > > > response.write(URL('static',f='plugin_wiki/markitup/sets/markmin/set.js"></script> > > > SyntaxError: EOL while scanning string literal > >
