Hello Massimo, Helpdesk App is something you usually see on IT Support/ Hosting /Callcenters . If you have a web hosting on a popular hosting sites , and if you had requested support you will see it.
Here is the most used (and popular) help desk system written in perl .. you can try it there http://bestpractical.com/rt/ What it does: 1)When a new user sent an email to supp...@yoursite.com , it creates a ticket in a database , announce by emailingg support persons at business-end . 2) Then user will be provided with a link where he can register and login to follow that ticket , update/close issue or reopen, open another issue 3) User can also manually register and login , then create tickets . That how it works. What you have is ticketing system for web2py , not close to helpdesk , we need to avoid confusion here i think. Regards, Phyo. On Tue, Dec 21, 2010 at 6:53 AM, Plumo <richar...@gmail.com> wrote: > hi Massimo, if I understand correctly what you created is for managing > web2py tickets, while a helpdesk app is for managing client inquiries. So > perhaps rename it to avoid confusion. > > Noticed an error: > > File > "/home/web2py/devel/applications/helpdesk/views/plugin_wiki/page_edit.html", > line 99 > > > response.write(URL('static',f='plugin_wiki/markitup/sets/markmin/set.js"></script> > > SyntaxError: EOL while scanning string literal > > >
