sounds like a perfect solution
thank you!

p.s. I've made one enhancement: instead of fake email I created a catch-all 
email for the domain, and will instruct the admin to specify a "real" email 
for a new customer (like "customer.first_name.last_n...@mydomain.com") - it 
will be a fake, of course, but for all practical purposes it will forward 
all the invoices and receipts and whatever to the default inbox), so this 
will create a useful illusion for the admin that he is creating a "real" 
email for the customer... 

On Tuesday, June 11, 2019 at 3:11:53 PM UTC-4, Val K wrote:
>
> As far as I remember, it is possible add extra fields to auth_user table 
> +  you can make your own login form (phone/password)
> + you can retrieve record (and email that could be a fake) from  
> auth_user, using extra field (phone number) - db(auth_user.phone == 
> form.vars.phone).select(auth_user.email)
> + and you can login user using auth.login_bare(email, password)    
>
> On Tuesday, June 11, 2019 at 9:41:40 PM UTC+3, Vlad wrote:
>>
>> seems to me that the ideal solution would be to allow an email field in 
>> auth_user to contain something other than email (for example, a phone 
>> number). but besides that I am not sure how to relax this requirement on 
>> the email field in auth_user, this solution seems to be politically 
>> incorrect, as this field is really expected to be an email (i.e. in a way 
>> how auth functions?) - 
>> so I am wondering what's the best way to make the thing to alternate 
>> between an email and a phone number for users as a unique account 
>> identifier...
>> greatly appreciate ideas... hope there is a simple and easy way to 
>> achieve this... 
>>
>> On Tuesday, June 11, 2019 at 2:37:23 PM UTC-4, Vlad wrote:
>>>
>>> Trying to figure out how to manage the following: 
>>>
>>> some users will manage themselves. this means that they have email and 
>>> they log into the system and do whatever they want. 
>>>
>>> other users don't use email (and generally aren't online altogether). so 
>>> I want an admin to manage them, i.e. they would call in or walk in and the 
>>> admin would do whatever needs to be done for them.
>>>
>>> the challenge is the email field. I don't want an admin to create a 
>>> unique email account for each user (simply because in real life they don't 
>>> use email and have no email account - though those always have a phone 
>>> number instead of email, if that helps), so an admin should be able to 
>>> create a customer who would never login by himself, but the admin would 
>>> manage what's going on in their account on their behalf. 
>>> What's the best way to handle it? 
>>>
>>>
>>>

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