This is the problem:

    <table border="0" cellpadding="0" cellspacing="0" width="100%">

Notice you are extending mailing/template.html and you may have more 
similar problems there.

This is subtle. auth.messages.reset_password is supposed to be a string 
with placeholders like %(key)s. Internally the placeholders are replaced 
using 

   message = auth.messages.reset_password % dict(key=....)

You generate auth.messages.reset_password using response.render and your 
template include %" and perhaps other % symbols. So when web2py does

   message = auth.messages.reset_password % dict(key=....)

it expects % to be an escape symbol for a placeholder but %" is an invalid 
placeholder.
So what do you do? You must replace all % which are not placeholders with 
%%. This can be automated:

1) define:

def fixit(text):
    import re
    return re.compile('(\%)[^(]').sub('%%',text)

2) In your code define:

auth.messages.reset_password = fixit(response.render(....))

et voila'.

Massimo

On Monday, 7 October 2013 09:29:08 UTC-5, Massimo Di Pierro wrote:
>
>
>
> On Monday, 7 October 2013 09:04:07 UTC-5, lesssugar wrote:
>>
>> Here's the code of mailing/pass_reset.html:
>>
>> {{extend 'mailing/template.html'}}
>>
>> <tr>
>>     <td bgcolor="#ffffff" style="padding: 40px 30px 40px 30px;">
>>         <table border="0" cellpadding="0" cellspacing="0" width="100%">
>>             <tbody>
>>                 <tr>
>>                     <td style="color: #000000; font-family: Arial, 
>> sans-serif; font-size: 20px;">
>>                         <b>Your requested password reset</b>
>>                     </td>
>>                 </tr>
>>                 <tr>
>>                     <td style="padding: 20px 0 30px 0; color: #333333; 
>> font-family: Arial, sans-serif; font-size: 14px; line-height: 22px;">
>>                         Click the link below to continue:
>>                     </td>
>>                 </tr>
>>                 <tr>
>>                     <td style="padding: 20px 0 30px 0; color: #333333; 
>> font-family: Arial, sans-serif; font-size: 14px; line-height: 22px;">
>>                         {{=link}}
>>                     </td>
>>                 </tr>
>>                 <tr>
>>                     <td style="padding: 10px 0 20px 0; color: #666666; 
>> font: italic 14px Georgia,serif; line-height: 22px;">
>>                         MR Team
>>                     </td>
>>                 </tr>
>>             </tbody>
>>         </table>
>>     </td>
>> </tr>
>>
>> The view extends mailing/template.html but I used the temaplate for other 
>> mailings which work correct, so I guess the template is not a problem.
>>
>>
>> On Monday, October 7, 2013 3:29:20 PM UTC+2, Massimo Di Pierro wrote:
>>>
>>> Sorry. Now I understand better what you are trying to do. Your invalid 
>>> character must be in mailing/pass_reset.html. Can you show us that file?
>>>
>>> On Monday, 7 October 2013 04:17:53 UTC-5, lesssugar wrote:
>>>>
>>>> Your problem does not come from the code you show us
>>>>
>>>>
>>>> When I comment this piece of code *(A)*:
>>>> auth.messages.reset_password = response.render(
>>>>     'mailing/pass_reset.html',
>>>>     dict(subject='Password reset',
>>>>         link = 'http://'+request.env.http_host+URL('default', 'user', 
>>>> args=['reset_password'])+'/%(key)s'))
>>>>
>>>> - password reset works with no errors.
>>>>
>>>> The code you are showing is wrong because your link contains "%(key)s" 
>>>>> which is unresolved
>>>>
>>>>
>>>> What do you mean? This code is directly copied from the book. E.g. when 
>>>> I do this *(B)*, the reset works as well:
>>>>
>>>> auth.messages.reset_password = 'Click on link http://'+ 
>>>> request.env.http_host + URL('default', 'user', args=['reset_password']) + 
>>>> '/%(key)s to reset your password'
>>>>
>>>> When I go with the earlier code *(A)*, it fails.
>>>>
>>>> Anyway, I'll keep digging. Thanks for help and suggestions.
>>>>
>>>>  
>>>>
>>>>
>>>> On Monday, October 7, 2013 4:36:22 AM UTC+2, Massimo Di Pierro wrote:
>>>>>
>>>>> I cannot help you without looking at the entire code. Your problem 
>>>>> does not come from the code you show us. 
>>>>>
>>>>> The code you are showing is wrong because your link contains "%(key)s" 
>>>>> which is unresolved but this is not the cause of the (0x22) problem.
>>>>>
>>>>>
>>>>> On Sunday, 6 October 2013 11:53:27 UTC-5, lesssugar wrote:
>>>>>>
>>>>>> Massimo (or anyone willing to help),
>>>>>>
>>>>>> all I'm trying to achieve is use my own email template to send a 
>>>>>> password-reset message to user. How do I do this properly?
>>>>>>
>>>>>> Currently, I have this
>>>>>>
>>>>>> *db.py*
>>>>>> auth.messages.reset_password = response.render(
>>>>>>     'mailing/pass_reset.html',
>>>>>>     dict(subject='Password reset',
>>>>>>         link = 'http://'+request.env.http_host+URL('default', 'user', 
>>>>>> args=['reset_password'])+'/%(key)s'))
>>>>>>
>>>>>> *pass_reset.html*
>>>>>> ...
>>>>>> <tr>
>>>>>>     <td style="padding: 20px 0 30px 0; color: #333333; font-family: 
>>>>>> Arial, sans-serif; font-size: 14px; line-height: 22px;">
>>>>>>         *{{=link}}*
>>>>>>     </td>
>>>>>> </tr>
>>>>>> ...
>>>>>>
>>>>>> I constantly get "unsupported format character" error. The character 
>>>>>> (0x22) is ASCII quotation mark: *"*. I don't see it in my code. It's 
>>>>>> getting a little bit frustrating as I'm not sure where to look for the 
>>>>>> bug.
>>>>>>
>>>>>> On Thursday, October 3, 2013 1:22:50 AM UTC+2, Massimo Di Pierro 
>>>>>> wrote:
>>>>>>>
>>>>>>> What is this supposed to do?
>>>>>>>
>>>>>>> {{=XML('%(key)s')}}
>>>>>>>
>>>>>>> Are you sure you are not looking for:
>>>>>>>
>>>>>>> <a href="{{=URL('default','user', args=('reset_password',key), 
>>>>>>> scheme=True, host=True)}}"> Go to password reset</a>
>>>>>>>
>>>>>>> Is key a variable?
>>>>>>> Anyway, I am not sure your problem comes from this code.
>>>>>>>
>>>>>>> On Wednesday, 2 October 2013 08:14:17 UTC-5, lesssugar wrote:
>>>>>>>>
>>>>>>>> Sorry, Massimo, but I really don't get it. Is the slash causing the 
>>>>>>>> problem? I use '[controller_name]/[view_name.html]' to render other 
>>>>>>>> emails 
>>>>>>>> and it's all ok.
>>>>>>>>
>>>>>>>> I even tried to do it this way in the mailing view:
>>>>>>>>
>>>>>>>> <a href="{{=URL('default','user', args='reset_password', 
>>>>>>>> scheme=True, host=True)}}/{{=XML('%(key)s')}}"> Go to password 
>>>>>>>> reset</a>
>>>>>>>>
>>>>>>>> - and nothing, still the same error. I would be grateful for 
>>>>>>>> another hint, if there is one.
>>>>>>>>
>>>>>>>>
>>>>>>>> On Tuesday, October 1, 2013 10:31:23 PM UTC+2, Massimo Di Pierro 
>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>> You probably have same strange character in 
>>>>>>>>> 'mailing/pass_reset.html'
>>>>>>>>>
>>>>>>>>> On Tuesday, 1 October 2013 13:26:46 UTC-5, lesssugar wrote:
>>>>>>>>>>
>>>>>>>>>> I'm trying to send a custom email template to user when they 
>>>>>>>>>> perform password reset:
>>>>>>>>>>
>>>>>>>>>> *db.py:*
>>>>>>>>>>
>>>>>>>>>> auth.messages.reset_password = response.render(
>>>>>>>>>>     'mailing/pass_reset.html',
>>>>>>>>>>     dict(subject="Password reset",
>>>>>>>>>>         link=URL('default','user', args='reset_password')))
>>>>>>>>>>
>>>>>>>>>> and in *mailing/pass_reset.html*:
>>>>>>>>>>
>>>>>>>>>> ...
>>>>>>>>>> <a href="{{=URL('default','user', args=['reset_password'], 
>>>>>>>>>> scheme=True, host=True) + '/%(key)s'}}"> Go to password reset</a>
>>>>>>>>>> ...
>>>>>>>>>>
>>>>>>>>>> and everytime I'm testing, I get this:
>>>>>>>>>>
>>>>>>>>>>  File "/home/username/www/web2py/gluon/tools.py", line 2739, in 
>>>>>>>>>> email_reset_password
>>>>>>>>>>     dict(key=reset_password_key, link=link)):
>>>>>>>>>> ValueError: unsupported format character '"' (0x22) at index 411
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Any ideas what might be wrong?
>>>>>>>>>>
>>>>>>>>>>

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