I looked through some of my old e-mails and the prompts for TDM are
(800) 638-2822 prompt 6 and then 1.
I'm sending you the rest of the escalation contacts.
MARY LOU CAREY
BackUP Telecom Consulting
Office: 615-791-9969
Cell: 615-796-1111
On 2024-02-20 10:14 AM, Collin Rose wrote:
Well that was phone number was a maze. I managed to get an email
address out of somebody dl-ss7trctier2_at_att.com, but nobody could
open a ticket.
Going to give the email address a try.
Collin R
From: Mary Lou Carey <[email protected]>
Date: Monday, February 19, 2024 at 6:10 PM
To: Collin Rose <[email protected]>
Cc: VoiceOps <[email protected]>
Subject: Re: [VoiceOps] AT&T Wireless / FirstNet routing issue contact
[External Email]: This message is from a sender outside our
organization. Exercise caution with links and attachments. Do not
share sensitive information unless you verify the sender's identity
and trust the content.
AT&T Wireless NOC
800-638-2822
If you've put in a ticket and they still haven't fixed it, I also have
escalation contacts.
MARY LOU CAREY
BackUP Telecom Consulting
Office: 615-791-9969
Cell: 615-796-1111
On 2024-02-18 05:48 PM, Collin Rose via VoiceOps wrote:
We appear to have an issue with AT&T Wireless failing to complete
calls to us and anything behind the local Frontier tandem (which
they
apparently were routing our calls to). We are seeing call failures
on
testing from an AT&T wireless cellular phone to both our numbers,
and
the Frontier exchanges served off the tandem. Any one got any
contacts
to open a ticket? Our end-user ticket, and our FirstNet ticket
through
the local 911 center have both been unsuccessful, and we are going
on
72 hours of inability to receive calls from AT&T Wireless customers.
Thanks,
Collin R
_______________________________________________
VoiceOps mailing list
[email protected]
https://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________
VoiceOps mailing list
[email protected]
https://puck.nether.net/mailman/listinfo/voiceops
