Well that was phone number was a maze. I managed to get an email address out of somebody dl-ss7trctier2_at_att.com<mailto:[email protected]>, but nobody could open a ticket.
Going to give the email address a try. Collin R From: Mary Lou Carey <[email protected]> Date: Monday, February 19, 2024 at 6:10 PM To: Collin Rose <[email protected]> Cc: VoiceOps <[email protected]> Subject: Re: [VoiceOps] AT&T Wireless / FirstNet routing issue contact [External Email]: This message is from a sender outside our organization. Exercise caution with links and attachments. Do not share sensitive information unless you verify the sender's identity and trust the content. AT&T Wireless NOC 800-638-2822 If you've put in a ticket and they still haven't fixed it, I also have escalation contacts. MARY LOU CAREY BackUP Telecom Consulting Office: 615-791-9969 Cell: 615-796-1111 On 2024-02-18 05:48 PM, Collin Rose via VoiceOps wrote: > We appear to have an issue with AT&T Wireless failing to complete > calls to us and anything behind the local Frontier tandem (which they > apparently were routing our calls to). We are seeing call failures on > testing from an AT&T wireless cellular phone to both our numbers, and > the Frontier exchanges served off the tandem. Any one got any contacts > to open a ticket? Our end-user ticket, and our FirstNet ticket through > the local 911 center have both been unsuccessful, and we are going on > 72 hours of inability to receive calls from AT&T Wireless customers. > > Thanks, > > Collin R > _______________________________________________ > VoiceOps mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/voiceops
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