But if the issue is always at dial time, and never at reporting time, it seems like a PLAR would indeed solve it...?
-- Hunter Fuller (they) Router Jockey VBH M-1C +1 256 824 5331 Office of Information Technology The University of Alabama in Huntsville Network Engineering On Mon, Feb 13, 2023 at 3:48 PM Matthew Yaklin via VoiceOps < [email protected]> wrote: > > > > > > > >Ok this is a bodge... but if it always dials the same number, and its > dialing it has an issue with, set it up as a PLAR line? As soon as goes to > dial just dial the number for it, and leave it to send or not send which > ever digits of the number it wants....? Its not perfect, the customer needs > to know you need to know if the alarm panel people ever change the number, > but would get it working? > > > > ---- To keep our discussion simple, I gave the most common error case > which is missing digits. There are variations to the issue and I doubt that > would be feasible on a dozen lines when the error can vary slightly > depending on the factors causing the problem. Sometimes it can be two > missing digits. Sometimes it can dial properly in some pots examples. Next > time it dials something else is missing. > > > > ---- As times goes on the company has lost a lot of the copper knowledge > we used to have. A lot of old school CO techs are retired. I relied on > turnstones and other central office gear to test copper pairs. T1s are > easy. This is getting into the nitty gritty realm of pots lines that > normally I can figure out with research but this is an odd one. > > > > ---- Like I mentioned. I will send an email shortly to all the relevant > parties that getting an ADTRAN eng on the line to use those superuser temp > passwords is my last real chance to solve this short of using suggestions > people made here about getting specialized gear and checking the specs of > what things are doing. Even if we did prove the old fire alarm panels are > doing something wrong “it worked on the DMS” will be said back to us. End > result is the same. Go find a different provider. > > > > ---- I am just annoyed I have a problem and I cannot seem to figure it > out. I don’t like the taste of it at all. > > > > Matt > > > > > > Matt > > > > > > > > > > On Mon, 13 Feb 2023 at 21:29, Jay Hennigan via VoiceOps < > [email protected]> wrote: > > On 2/13/23 13:20, Matthew Yaklin wrote: > > > ----- ADTRAN went straight to examining the dialing-plan in the TA5000 > when I shared my config with them for those exact reasons. We both agreed > since digits were missing in the middle in many cases this was probably not > a dialing-plan issue or DTMF/pulse dial issue. They signed off on our > config as proper. > > Does the Adtran detect pulse dialing? That might be an option if the > alarm panel can be configured for it. > > Is it just one make and model of alarm panel that fails? Do the tones > sound off or different with a butt-set bridged in monitor mode? See if > someone local has a SAGE 930A that you can borrow, that will definitely > tell you if the DTMF is in spec. > > -- > Jay Hennigan - [email protected] > Network Engineering - CCIE #7880 > 503 897-8550 - WB6RDV > > _______________________________________________ > VoiceOps mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/voiceops > > _______________________________________________ > VoiceOps mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/voiceops >
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