Carlos, >From my experience, this is the employee with VZW not knowing how to port a landline (I am assuming you are VoIP obviously). What we do is ask our customers to find a rep that knows how to do it or know what they are doing, or simply ask for a supervisor. And we emphasize that they should mention they are porting a landline.
Good luck. Oren On Wed, Nov 10, 2021 at 1:17 PM Carlos Alvarez <[email protected]> wrote: > A customer is porting a number to VZW, and they can't figure it out. They > called me to ask if I had "more info" to help them port out from Commio. > My return call went to VM, so I don't have more info, but thought I'd ask > here on the list. Any ideas on how this can be, or what to recommend? > > I know Verizon is a small carrier, and may not be wise to the ways of > telecom. > > _______________________________________________ > VoiceOps mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/voiceops >
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