> -----Original Message----- > From: Mcfadden, Kenneth [mailto:[EMAIL PROTECTED]] > Thanks for sharing your time on this matter. I'm trying > to convince > the staff that this would help to save leg time and help > shorten the end > users wait time. > How is your network set up using VNC; meaning are the helpdesk > stations used as the servers? If so are the ports securely > setup to have > only these stations used as server behind a firewall? A > thought was for us > to have the port set on the v-lane for more security.
The only special setup at the helpdesk site is a larger screen. Users are allowed to use screen geometry up to 1024 x 768. With the helpdesk screens at 1280x1024, the helpdesk employee can see the entire user's screen. The user's side size was not that hard. Only if the helpdesk employee finds a huge screen, he/she is allowed to cancel the support. The vncserver at the user side runs as a service for normal users. For special purpose PCs like for the payrol administration (and your boss), the user has to start the vncserver manually or is not allowed at all to avoid any problems. To avoid problems, you can setup vncserver on a dedicated display (say machine:7) Then the not knowing users don't accidently (ab-)use vnc. > > Also how do\ did you deal with the feeling of invasion > between the > end users and the IT department. This is another topic > that has come up to me. I don't see that as an invasion, I see the IT department as a facility service, like the department that supplies the desks and chairs, or the cleaning team. It's the IT departments service to serve the users in their jobs. They make the money to pay us. CBee --------------------------------------------------------------------- To unsubscribe, mail [EMAIL PROTECTED] with the line: 'unsubscribe vnc-list' in the message BODY See also: http://www.uk.research.att.com/vnc/intouch.html ---------------------------------------------------------------------
