you will need to find out his internet gateway address

since 10.39.x.x cannot be routed on the internet
his internet access would have a public ip address
[private non routable ranges are
192.168.0.0   -   192.168.16.255
  10.0.0.0   -   10.255.255.255
172.16.0.0   -   172.31.255.255]

check his ip address at
http://cmyip.com
http://whatismyip.com
http://198.164.4.11/getip.html

you can use something like dyndns.com software to monitor changing dynamic ip addresses that the isp allocate
to their customers

steve
Matt Healy wrote:
Hello,
I'm trying to get a realvnc connection to work (help out out of state
parents)
They have no router, just a hub. their internal network format 10.0.0.1 heres the ipconfig output no connection specific
ip address: 10.39.69.3
subnet mask: 255.255.255.0
default gate: 10.39.69.1
I can get his external ip no problem, and I've tried disabling his firewall,
etc, but the connection cannot be established.
i'm wondering if I need to change his 10.0.0.0 format to 192.68. etc..,
because my local format is the 192.68 style format - if this is the case how
do I go about doing that? Disable DHCP and manually enter it?
his internet company is telling me his modem has no internal router, or a
way to connect to it to configure ports, so they just "opened" them
all...they have this new internet connection that goes through the
powerlines, current.net
Thanks! Matt Healy _______________________________________________
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