James, Thank you so much for this, as I couldn't find a phone number any where on their site, but I will keep this number you gave me. I just called Tello, and talked to a nice rep. I will pick the plan for my 16 pro at $25.00 a month for unlimited texting and calling, as well as 50GB of data, I don't know yet how much taxes I will have to pay yet, but in the state where I live, the taxes are quite high. It looks like I will also need to buy a new phone instead of using my old iPhone 10, because it doesn't have a eSIM, and I don't really even know what is wrong with the phone 10, and I'm not sure I would want to invest any money in it, so I will buy a phone that will be more compatible with the eSIM Card. I know I can buy a eSIM Card, and install it myself, or have someone else to install it for me, but I don't even think the phone 10 is worth paying for a eSim Card and new batteries, and what ever else I might have to pay to get it fix. I am going to buy the Tello plan for $8.00 a month, just for calling and texting, as that is all I want the second phone for, basically for an emergency if need be, so if I accidentally break my phone 16 pro, I could stil make a call. I will have to create and set up my Tello account online, but because I want to buy a new phone, I will call Apple tomorrow to schedule an appointment for this coming Monday or Tuesday, as the Apple Store is like a mad house on the weekends. So, the day before I go to Apple, I will go online to Tello and create my account and give my info to activate my service. Then, when I am at the Apple Store, hopefully they can help me to point my phone to scan the code I will get from Tello, and I need that to activate my account for both phones. I will also need to call T-Mobile to let them know to cancel my account, and I have to get an account number as well as a pin number from them so I can give that to Tello, as they need that. Tello will give me another phone number for my second phone/emergency phone. Tello told me if there is any problems setting up my new phone, Apple can call them, as they've done that before. I also asked the rep about the referral code I noticed on their site, and the rep told me that is right, So James, if you login to your account online, and search for the referral code, and give that to me, you will get $10 off of your next billing cycle, and I will also get $10 off, but I have to give them the referral code myself. So, I have a lot of work to do, but I will let you know tomorrow the appointment Apple gives me, hopefully for Monday or Tuesday. Again, thank you.
Kindly, Janet. From: [email protected] <[email protected]> On Behalf Of [email protected] Sent: Friday, July 17, 2026 7:42 PM To: [email protected] Subject: RE: Tello phone service question please. Sorry Janet, I have been away for a while. Try calling Tello.com at 866 377 0294 Out of curiosity, are you wanting to set up one phone with 2 phone lines that use different phone numbers. Or, two separate phones with individual numbers. Once you have service, you can dial 611 from your phone for good tech support. This is what I just did to get the above phone number. The guy that I talked with said that some one should be able to answer your questions. You might want to just set up one phone at first and then add the second phone once you get its problem worked out. In addition, I just right now called the number above and the tech support said that the number is available 24/7 and that some one can help you join Tello right now. Good luck, James B From: [email protected]<mailto:[email protected]> <[email protected]<mailto:[email protected]>> On Behalf Of janet gross Sent: Friday, July 17, 2026 5:56 PM To: [email protected]<mailto:[email protected]> Subject: RE: Tello phone service question please. Hello James, What I'm trying to find out, is there any way to talk to a live person regarding the phone service, or is all this done online? >From the reviews I've read about this Tello phone service, customers say they >get great tech support, and they even mention the reps names who they've >talked to. How would I activate a Sim card, do I need to separate Sim cards for each phone, do I sign up for two separate lines or together? How do I pick another phone number for my second line, how do I pay monthly? Does Tello notify my current phone company, or do I do that myself? How long does it take for the phone service to kick in? Do I need to go online each month to pay, or do they have auto pay, do they have pre pay or post pay? So, as you can see these are questions I need to know. That is why I am asking the questions about this phone service, instead of spending the weekend online searching for all this information. So, I just thought if someone used this phone service, they could give me some heads up on what to do, as all this is new to me. Kindly, Janet. From: [email protected]<mailto:[email protected]> <[email protected]<mailto:[email protected]>> On Behalf Of [email protected]<mailto:[email protected]> Sent: Friday, July 17, 2026 5:28 PM To: [email protected]<mailto:[email protected]> Subject: RE: Tello phone service question please. I doubt if they have more than just a tiny few reps. Most questions that any one might have can be answered at the Tello web site. I recently looked and I can't think of any questions that are not answered at their web site. What are a few of the things that you want to know. Tello is so cheap, why not just sign up for around 25 dollars and give it a try? James B From: [email protected]<mailto:[email protected]> <[email protected]<mailto:[email protected]>> On Behalf Of janet gross Sent: Friday, July 17, 2026 4:31 PM To: [email protected]<mailto:[email protected]> Subject: RE: Tello phone service question please. Sieghard, The more I look into this Tello phone service, the more I like it. Although, I have a few questions for Tello reps, if I could figure out how to get in touch with them. I'm going to keep trying though, because of the reviews I've read about them, are superb! Kindly, Janet. From: [email protected]<mailto:[email protected]> <[email protected]<mailto:[email protected]>> On Behalf Of Sieghard Weitzel Sent: Friday, July 17, 2026 11:46 AM To: [email protected]<mailto:[email protected]> Subject: RE: Tello phone service question please. Quite often MVNO's (mobile virtual network operators) who offer rather inexpensive plans have no or very limited phone service and signing up for a new account will most likely be entirely an online process you have to complete yourself. Not paying a lot of employees is one way how they can offer such cheap plans. From: [email protected]<mailto:[email protected]> <[email protected]<mailto:[email protected]>> On Behalf Of janet gross Sent: Thursday, July 16, 2026 6:20 PM To: 'Richard Turner' via VIPhone <[email protected]<mailto:[email protected]>> Subject: Tello phone service question please. Hello Everyone, I am looking for a new phone carrier because my current one T-Mobile is going up in price of $6, and then, my bill will be $61, and I don't want to pay this much. , I read a little about Tello phone services, but I can't seem to find a phone number to call them. 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